18
Troubleshooting
Possible Problems Typical Solution(s)
The gate does not open or
close normally and no indicator
lights activate on the circuit
board.
Verify that the power supply is functioning properly.
Check that the fuse is not blown. If necessary, replace it with
an identical 10A 250V fuse.
Haveacertiedelectricianrewireyoursystem.
The gate opens but does not
close.
Remove any obstacles that might be in the gate’s path.
Check the placement of the limit switches.
Check the gate direction switch on the circuit board.
If it has been removed, replace the short wire between
the NC and GND pins (Pins 8 and 9) on the circuit board’s
infrared sensor terminal or correct the wiring for your infrared
sensors.
A remote control does not
activate the gate.
Change the remote control’s battery.
Pair the remote control button to the board again.
Remove any obstruction between the motor and the remote.
The motor makes noise but the
gate does not move.
Remove any obstruction from the motor, main gear, track, or
gate path.
Have a certied electrician check the gate opener’s
capacitor. Replace or rewire it if necessary.
The circuit breaker trips
repeatedly.
Remove any other devices from the circuit providing the
motor’spowerandconrmitisnotunstableorexperiencing
surges.
Haveacertiedelectriciancheckthepowersupplylineand
motor line for short circuits. Repair if necessary.
The gate suddenly stops or
reverses when moving.
Remove any obstacles that might be in the gate’s path.
Check the infrared sensors, their wiring, and the circuit
board indicator lights, adjusting as necessary.
Check the limit switches, their placement, and the circuit
board indicator lights, adjusting as necessary.
An obstruction to the infrared
sensors stops the gate from
opening but doesn’t stop it
from closing.
Correct the direction settings on the circuit board to match
your motor’s placement.