4. Pull out the tray completely and remove the media card.
5. Push the tray back into the slot.
Check how much storage space is free
You may notice slower performance on your device if your device's internal storage space is full or almost full. You can try
removing unnecessary files and clearing cached data to free up space and improve your device's performance.
Note: Your device may start having performance issues when less than 10% of storage space is available.
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.
2.
Tap > Storage.
3. Check the Available section to see how much space is left.
How do I free up storage space?
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.
2.
Tap > Storage.
3. Do any of the following:
• To uninstall apps that you don't use, tap Apps, and then tap an app. Tap Uninstall > OK.
• To delete unnecessary data from your device, such as pictures, videos, audio
files, or downloaded files, tap a
category, and then tap a
file. Tap Delete.
• To delete temporary
files from your device by clearing your cache, tap Cached data > OK.
If you find your device running unusually slow, try any of the following:
• Close any apps that you aren't using.
• Delete messages that you don't need.
• In your browser, clear your history, cookies, and other web data.
Transfer files between your computer and
device using a USB connection
If you use Mac OS, you must download and install the BlackBerry File Transfer app on your computer. To download the
BlackBerry File Transfer app, visit Macfile transfer.
1. Using a USB cable, connect your device to your computer.
User Guide Settings
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