Troubleshooting
Below is a list of common problems that may occur when using your
mobile phone. Try these easy troubleshooting steps to resolve any type
of issues you may encounter.
The phone does not power on
• Press and hold the power key until the startup sequence appears on the
display.
• Check the battery level and ensure there is sufficient charge.
The phone does not respond after several minutes
• Remove and insert the battery – If the phone has an internal battery,
please press and hold the power button.
The phone powers off by itself
• Check if the screen lock of the phone is enabled.
• Check if the phone needs to be charged.
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