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Troubleshooting & Frequently Asked Questions
Wi-Fi
Can the BCC100 be used without Wi-Fi?
We strongly encourage everyone to use the Wi-Fi capabilities of the thermostat, as it will improve the user experience.
However, it is functional without the use of Wi-Fi after the Initial Setup has been completed.
NOTE: The Dual Fuel feature is disabled when Wi-Fi is unavailable. Dual fuel requires Wi-Fi to determine outdoor air
temperature and function properly.
Will the BCC100 support all Wi-Fi systems & routers?
This device only works with 2.4 GHz systems and is NOT compatible with 5.0 GHz systems or web pages that require
additional web authentication.
Trouble Connecting to your Home's Wi-Fi Network?
1. Make sure that your thermostat is a maximum 20 ft or less from the router/modem without any obstructions (i.e. walls,
floors, ceilings, etc.). If obstructions exist, try moving your thermostat and router/modem closer together.
2. Before attempting to reconnect your thermostat to your home network, power cycle your router/modem and then your
thermostat. If you have a separate router and modem, make sure that you power cycle the modem first and then the router.
3. In the event that you still cannot connect to your home’s wi-fi network please contact our support team for further
in-depth technical troubleshooting options.
NOTE: If you are able to connect to your home network, but the time does not update on the thermostat, you are not fully
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