Troubleshooting en
29
15 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.
Fault Cause and troubleshooting
The appliance is not
cooling, the displays
and lighting are lit.
Showroom mode is switched on.
1.
Switch off the appliance. →Page19
2. Wait 2minutes.
3.
Switch the appliance back on. →Page18
4. Wait 1 minute and then press and hold (Refri-
gerator compartment) until 4 audible signals have
sounded.
5. After a short time, check whether your appliance is
cooling.
The LED lighting does
not work.
Different causes are possible.
▶ Call customer service.
The customer service number can be found in the
enclosed customer service directory.
Side panels of the ap-
pliance are warm.
Not a fault. The side panels contain pipes which heat
up during the cooling process. Units touching the ap-
pliance will not be damaged by the heat.
No action required.
HomeConnect is not
working properly.
Different causes are possible.
▶ Go to www.home-connect.com.
A warning tone
sounds and the tem-
perature display (refri-
gerator compartment),
and the light bar
flash.
The door alarm is
switched on.
The refrigerator compartment door is open.
▶ Close the refrigerator compartment door.
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