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BPP11 User Manual
CHAPTER 5 Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been tried, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
LED Status
This section provides solutions to common problems indicated by the LED status that you
may encounter when operating the printer.
Note: Printer status can be viewed in the Diagnostic Tool. For more information
about the Diagnostic Tool, see the instructions in the software CD disc located at
D:\DiagTool.
LED Status /
Color
Printer
Status
Possible
Cause
Recovery Procedure
OFF No
response
No power
• Turn on the power switch.
• Check if the green LED is lit on power supply. If it
is not lit, the power supply is broken.
• Check if both the power connections from the
power cord to the power supply and from the
power supply to the printer power jack are
connected securely.
Solid Green ON The printer is
ready to use
• No action necessary.
Green with
blinking
Pause The printer is
paused
• Press the FEED button to resume printing.
Red with
blinking
Error The Out of
Label or
Ribbon.
Printer setting
is not correct
1. Out of label or ribbon:
• Load a label roll following media loading
instructions, then press FEED to resume
printing.
• Load a label roll following ribbon loading
instructions, then press FEED to resume
printing.
2. Printer setting is not correct:
• Initialize the printer by following the instructions
in “Power on Utility” or “Diagnostic Tool.”
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