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When your stove acts out of ordinary, the rst reaction is to call for help. This guide may save time and money
by enabling you to solve simple problems yourself. Problems encountered are often the result of only ve
factors: 1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory
defect. You can usually solve those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4
and 5. Refer to diagrams on page 17 to help locate indicated parts.
For the sake of troubleshooting and using this guide to assist you should look at your heat level setting to see
which light is ashing.
***CAUTION - UNPLUG THE STOVE FROM ALL POWER PRIOR TO ATTEMPTING TO SERVICE THE UNIT!***
STOVE SHUTS OFF AND THE #2 LIGHT FLASHES
Possible Causes: Possible Remedies:
1. Airow switch hose or stove attachment pipes
for hose are blocked.
Unhook air hose from the air switch and blow through it. If air ows
freely, the hose and tubes are ne. If air will not ow through the
hose, use a wire coat hanger to clear the blockage.
2. The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe
are blocked with ash or foreign material.
Follow all clearing procedures in the maintenance section of the
owner’s manual.
3. The rebox is not properly sealed.
Make sure the door is closed and that the gasket is in good shape.
If the ash door has a latch, make sure the ash door is properly
latched and the gasket is sealing good. If the stove has just a small
hole for the ashes to fall through under the burnpot, make sure the
slider plate is in place to seal off the rebox oor.
4. Vent pipe is incorrectly installed.
Check to make sure vent pipe installation meets criteria in owner’s
manual.
5. The airow switch wire connections are bad. Check the connectors that attach the gray wires to the air switch.
6. The gray wires are pulled loose at the Molex
connector on the wiring harness.
Check to see if the gray wires are loose at the
Molex connector.
7. Combustion blower failure
With the stove on, check to see if the combustion blower is
running. If it is not, you will need to check for power going to the
combustion blower. It should be a full current. If there is power, the
blower is bad. If there is not, see #8.
8. Control board not sending power to combustion
blower.
If there is no current going to the combustion blower, check all
wire connections. If all wires are properly connected, you have a
bad control board.
9. Control board not sending power to air switch.
There should be a 5-volt current (approximately) going to the air
switch after the stove has been on for 30 seconds.
10. Air switch has failed (very rare).
To test air switch, you will need to disconnect the air hose from
the body of the stove. With the other end still attached to the air
switch, very gently suck on the loose end of the hose (you may
want to remove the hose entirely off the stove and the air switch
rst and make sure it is clear). If you hear a click, the air switch is
working. BE CAREFUL! TOO MUCH VACUUM CAN DAMAGE THE AIR
SWITCH.
Troubleshooting Guide
SMOKE SMELL COMING BACK INTO THE HOME
Possible Causes: Possible Remedies:
1. There is a leak in the vent pipe system.
Inspect all vent pipe connections. Make sure they are
sealed with RTV silicone that has a temperature rating of
500oF or higher. Also, seal joints with UL-181-AP foil tape.
Also, make sure the square to round adapter piece on the
combustion blower has been properly sealed with the same
RTV.
2. The gasket on the combustion blower has gone bad.
Inspect both gaskets on the combustion blower to make
sure they are in good shape.
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