Bristan Guarantee
At Bristan, we want to make things as easy
as possible for our customers. That’s why
we design products that are easy to fit and
use, and that are quality tested to make
sure they won’t let you down. It’s also why
we offer solid guarantees on all products,
effective from the date of purchase, to give
you peace of mind.
All Bristan taps are covered by a 5 year
guarantee. This also includes 2 years
labour cover which means that, in the
unlikely event that there is a problem in the
first 2 years after purchase, we’ll send one
of our expert engineers to fix it.
*Labour is provided by an approved Bristan
Care engineer or appointed representative.
The guarantee only applies to products with
a manufacturing fault. There will be a call
out charge for any incidents where no fault
has been found with the product, or if the
issue is due to poor installation or
maintenance.
Guarantee Terms and Conditions
This guarantee is in addition to your
statutory and other legal rights and is
subject to the following conditions:
• The product was purchased within the
United Kingdom or Republic of Ireland.
• The guarantee applies solely to the
original purchaser with proof of purchase.
• The installation must allow ready access
to all products for the purpose of
inspection, maintenance or replacement.
• Repair under this guarantee does not extend
the original expiry date. The guarantee on
any replacement parts or products
ends at the original expiry date.
• Any part found to be defective during the
guarantee period will be replaced without
charge, providing that the product has been
installed in accordance with the instructions
given in this guide and used as the
manufacturer intended.
The guarantee does not cover:
• Damage or defects caused by:
- general wear and tear (including
special non-chrome finishes;
components such as filters, seals, ‘O’
rings and washers)
- incorrect installation
- repair using non-Bristan parts
- accidental or wilful misuse
- corrosion and the use of inappropriate
cleaning products.
- system debris including the build up of
limescale (which can be controlled
through regular servicing and
maintenance).
• Compensation for loss of use of the product
or consequential loss of any kind.
In the interests of continuous product
improvement, Bristan reserves the right to
alter product specifications without notice.
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