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Scanner Cannot Be Detected on the Network During Installation
Your Scanner Cannot Be Detected on the Network During Installation
Related Models: ADS-3300W
Cause Action
Your computer is not connected to
the network.
Make sure your computer is connected to a network, for example, a Wireless
LAN environment or has Internet access. For further support, contact your
network administrator.
Your machine is not connected to
the network.
(Wired network)
Press
Settings > Network > Wired LAN > Wired Status > Status. If
the LCD displays Inactive or Off, ask your network administrator if your IP
address is valid.
(Wireless network)
Press Settings > Network > WLAN(Wi-Fi) > WLAN Status > Status.
If the LCD displays Connection Failed, ask your network administrator if
your IP address is valid.
You use security software.
• In the installer dialog box, search for the Brother machine again.
• Allow access when the alert message of the security software appears during
the Brother Device installation.
• The following port numbers are used for Brother network features:
- Network scanning
Port number 5566/Protocol TCP
- Network scanning (Brother iPrint&Scan)
Port number 54921/Protocol TCP
- BRAdmin Light
Port number 161/Protocol UDP
• For more information about security software, see Related Information: Your
Brother Machine Cannot Scan over the Network .
You use a Wi-Fi router.
The privacy separator on your Wi-Fi router may be enabled. Disable the privacy
separator.
Your Brother machine is placed
too far from the Wireless access
point/router.
Place your Brother machine within about 3.3 feet (1 meter) of the Wireless
access point/router when you configure the wireless network settings.
There are some obstructions
(walls or furniture, for example)
between your machine and the
Wireless access point/router.
Move your Brother machine to an obstruction-free area, or closer to the Wireless
access point/router.
There is a wireless computer,
Bluetooth
®
-supported device,
microwave oven, or digital
cordless phone near the Brother
machine or the Wireless access
point/router.
Move all the devices away from the Brother machine or Wireless access point/
router.
Related Information
• Network Problems
Related Topics:
• Your Brother Machine Cannot Scan over the Network
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