Troubleshooting
39
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
displays the appropriate message. The most common error and maintenance messages are
shown in the table.
You can correct most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit http://solutions.brother.com/
.
Error Message Cause Action
B&W Print Only
Replace XX Ink
One or more of the color ink
cartridges have reached the end of
their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Grayscale in the
Advanced tab of the printer
driver, you can use the machine
as a black & white printer.
2-sided printing is not available
when this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in black & white.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 31.)
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper.
• (Windows
®
) If you select
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you select
Slow Drying Paper in the
Print Settings drop-down list of
the printer driver.
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