Troubleshooting and Routine Maintenance
89
B
Error messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
BT Call Sign
On
(For UK only)
BT Call Sign is set to ON. You
cannot change the Receive Mode
from Manual to another mode.
Set BT Call Sign to OFF. (See BT Call Sign (For
U.K. only) on page 36.)
Clean Unable
XX
The machine has a mechanical
problem.
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Open the scanner cover and remove any foreign
objects inside the machine. If the error message
continues, see Transferring your faxes or Fax
Journal report on page 92 before disconnecting
the machine so you will not lose any important
messages. Then, disconnect the machine from
the power for several minutes and then
reconnect it.
Comm.Error Poor telephone line quality caused
a communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your telephone line.
Cover is Open The scanner cover is not closed
completely.
Lift the scanner cover and then close it again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it clicks.
Data Remaining
Print data is left in the machine's
memory.
Re-start printing from your computer.
Print data is left in the machine's
memory. The USB cable was
unplugged while the computer was
sending the data to the machine.
Press Stop/Exit. The machine will cancel the job
and clear it from the memory. Try to print again.
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
Document Jam The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
See Using the ADF (MFC-260C only) on page 6.
See Document jam (MFC-260C
only) on page 93.
High Temperature
The print head is too warm. Allow the machine to cool down.
Hub is Unusable.
A Hub or USB Flash memory drive
with Hub has been connected to the
USB direct interface.
A Hub or USB Flash memory drive with Hub are
not supported. Unplug the device from the USB
direct interface.
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