Troubleshooting
77
B
Copying Difficulties
Difficulty Suggestions
Cannot make a copy.
Make sure that the COPY key is illuminated.
Poor copy results when using the ADF
. Try using the scanner glass. (See Using the scanner glass on page 22.)
Vertical black lines or streaks
appear in copies.
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 59.)
Fit to Page does not work correctly. Make sure your source document is not skewed.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
(Not available in Hong Kong)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in PaperPort™11SE with OCR, click File,
Scan or Get Photo and click Select to choose the Brother TWAIN or WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
(Hong Kong users only)
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source, TWAIN and choose the Brother
TWAIN driver.
Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver.
See Scanning a document using the ICA driver (Mac OS X 10.6.x) in the Software
User’s Guide.
Poor scanning results when using
the ADF.
Try using the scanner glass. (See Using the scanner glass on page 22.)
OCR does not work. Try increasing the scanner resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use.
See Accessing Brother Support (Macintosh) on page 3 for further instructions.
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General
Weight and Dimensions
