Brother MFC-J4320DW User Manual

Troubleshooting
59
B
Printing Received Faxes
Difficulty Suggestions
 Condensed print
 Horizontal streaks
 Top and bottom sentences are
cut off
 Missing lines
This is usually caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or
a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Set Paper Size and Type on page 13.)
Turn on Auto Reduction.
(See Online User’s Guide: Shrink Page Size of an Oversized Incoming Fax.)
Telephone Line or Connections
Difficulty Suggestions
Dialing does not work.
(No dial tone)
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
(Canada only) Change the Tone/Pulse setting.
(See Online User’s Guide: Set Tone or Pulse Dialing Mode.)
Send a manual fax by pressing Hook and dialing the number. Wait to hear
fax-receiving tones before pressing Fax Start.
If there is no dial tone, connect a known-working telephone and telephone line
cord to the jack. Then lift the external telephone's handset and listen for a dial tone.
If there is still no dial tone, ask your telephone company to check the line and/or
wall jack.
If you subscribe to DSL, VoIP, or MagicJack services, contact your service
provider for connection instructions.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See How to choose the correct Receive Mode on page 29.) Check for a dial tone.
If possible, call your machine to hear it answer. If there is still no answer, check
that the telephone line cord is plugged into the telephone wall jack and the LINE
jack inside the machine. If there is no ringing when you call your machine, ask your
telephone company to check the line.

Brother MFC-J4320DW Specifications

General

Type	all in one
Color	black/gray, black
Touch Screen	yes
Display Size	2.7 inches
Tray Capacity	150
Automatic Document Feeder Capacity	50 sheets
Paper Size	up to 8.5" x 11"; manual feed slot: 3.5" x 5" - 11" x 17"
Paper Handling	1-sheet, 150-sheet tray loader, 50-sheet
Printing Method	color
Color Print Speed	18 pages per minute
Mono Print Speed	20 pages per minute
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Two-Sided Printing	no
Maximum Number of Pages Per Month	up to 13, 000
Reduction and Enlargement	yes
Photo Printing	yes
Scanner Type	flatbed
Scan Resolution	up to 2400 x 2400
Duplex Scan	yes
Max Copies	0
Copier Resolution Mono	up to 1200 x 1200
Copier Resolution Color	up to 1200 x 1200
Fax Function	yes
Cartridges	lc203bk, lc203c, lc203m, lc203y, lc205c, lc205m, lc205y, lc207bk
Number Of Cartridges	4
Number of Ink Tanks	0
Internal Memory	no
Memory Card	no
Network	wireless
Connectivity	usb 2.0, wi-fi
OS Compatibility	pc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, server 2012 r2, xp professional, xp home, vista, 7, 8 or 8.1; mac: os x 10.7.5, 10.8.x or 10.9.x
Mobile Devices Connection	yes

Weight and Dimensions

Height	18.9 inches
Width	6.4 inches
Net Weight	17.6 pounds