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Bridget FosterSep 23, 2025
What does 'Connection Failed' mean on my Brother MFC-J4320DW when polling?
- WwhitedanielleSep 23, 2025
If your Brother All in One Printer displays 'Connection Failed', check the other fax machine's polling setup.
What does 'Connection Failed' mean on my Brother MFC-J4320DW when polling?
If your Brother All in One Printer displays 'Connection Failed', check the other fax machine's polling setup.
Why is my Brother MFC-J4320DW only printing in black and white and asking to replace ink?
If your Brother All in One Printer displays 'B&W 1-sided Print Only Replace ink', it means one or more of the color ink cartridges have reached the end of their life. Replace the ink cartridges to resolve this issue.
Why does my Brother MFC-J4320DW say 'Cannot Print Replace ink'?
If your Brother All in One Printer says 'Cannot Print Replace ink', it means one or more ink cartridges are at the end of their life. Replace the indicated ink cartridges to resume printing.
What to do if my Brother MFC-J4320DW says 'No Paper Fed'?
If your Brother All in One Printer displays 'No Paper Fed', it indicates that the printer is out of paper or the paper isn't loaded correctly. Refill the paper tray or remove and reload the paper correctly, then press OK on the touchscreen. Also, ensure the paper tray is fully inserted and the Jam Clear Cover is correctly closed.
Why does my Brother All in One Printer say 'Wrong Ink Color'?
If your Brother All in One Printer displays 'Wrong Ink Color', it means an ink cartridge has been installed in the wrong position. Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions.
Why does my Brother MFC-J4320DW say 'Hub is Unusable'?
If your Brother All in One Printer displays 'Hub is Unusable', it means a hub or USB flash drive with hub has been connected to the USB direct interface. Hubs, including a USB flash drive that has a built-in hub, are not supported. Unplug the device from the USB direct interface.
What to do if my Brother MFC-J4320DW All in One Printer MFC-J4420DW shows 'Document Jam/too Long'?
If your Brother All in One Printer displays 'Document Jam/too Long (MFC-J4420DW)', it means the document was not inserted or fed correctly, or the document scanned from the ADF was too long.
Why does my Brother All in One Printer say 'High Temperature'?
If your Brother All in One Printer displays 'High Temperature', it means the room temperature is too high. After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down.
How to fix 'Touchscreen Init. Failed' on Brother All in One Printer?
If your Brother All in One Printer displays 'Touchscreen Init. Failed', it means the touchscreen was pressed before the power on initialization was completed. Make sure that nothing is touching or resting on the Touchscreen, especially when plugging in the machine. Also, debris may be stuck between the lower part of the Touchscreen and its frame. Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris.
Why can't my Brother MFC-J4320DW detect the ink volume?
If your Brother All in One Printer displays 'Cannot Detect Ink Volume', it means that if you are not using Genuine Brother Innobella ink, the machine may not detect the ink volume. Use a new Genuine Brother Innobella Ink Cartridge.
General| Type | all in one |
|---|---|
| Color | black/gray, black |
| Touch Screen | yes |
| Display Size | 2.7 inches |
| Tray Capacity | 150 |
| Automatic Document Feeder Capacity | 50 sheets |
| Paper Size | up to 8.5" x 11"; manual feed slot: 3.5" x 5" - 11" x 17" |
| Paper Handling | 1-sheet, 150-sheet tray loader, 50-sheet |
| Printing Method | color |
| Color Print Speed | 18 pages per minute |
| Mono Print Speed | 20 pages per minute |
| Print Resolution Mono | up to 6000 x 1200 |
| Print Resolution Color | up to 6000 x 1200 |
| Two-Sided Printing | no |
| Maximum Number of Pages Per Month | up to 13, 000 |
| Reduction and Enlargement | yes |
| Photo Printing | yes |
| Scanner Type | flatbed |
| Scan Resolution | up to 2400 x 2400 |
| Duplex Scan | yes |
| Max Copies | 0 |
| Copier Resolution Mono | up to 1200 x 1200 |
| Copier Resolution Color | up to 1200 x 1200 |
| Fax Function | yes |
| Cartridges | lc203bk, lc203c, lc203m, lc203y, lc205c, lc205m, lc205y, lc207bk |
| Number Of Cartridges | 4 |
| Number of Ink Tanks | 0 |
| Internal Memory | no |
| Memory Card | no |
| Network | wireless |
| Connectivity | usb 2.0, wi-fi |
| OS Compatibility | pc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, server 2012 r2, xp professional, xp home, vista, 7, 8 or 8.1; mac: os x 10.7.5, 10.8.x or 10.9.x |
| Mobile Devices Connection | yes |
Weight and Dimensions| Height | 18.9 inches |
|---|---|
| Width | 6.4 inches |
| Net Weight | 17.6 pounds |
Guide to understanding manual conventions, structure, and Brother utilities.
Explanation of symbols and typeface used throughout the documentation.
Details on the Brother Utilities application for accessing device features.
Description of the machine's control panel, including LCD and touchpanel.
Information on navigating and interacting with the touchscreen display.
Explanation of touchpanel buttons and how to power the machine on and off.
Details on home screens, status indicators, shortcuts, ink levels, and modes.
Instructions for inputting text using the touchscreen keyboard.
Guidance on inserting spaces, making corrections, and using the virtual keyboard.
Guidelines for loading paper correctly in the paper tray.
Step-by-step instructions for loading paper into the main tray.
Information on paper sizes and how to orient them in the tray.
Instructions for loading special media via the manual feed slot.
Configuring paper type/size and choosing recommended media.
Details on setting paper type, size, and the check paper function.
Procedures for loading documents via ADF and scanner glass.
Instructions for using the Automatic Document Feeder.
Instructions for scanning documents using the scanner glass.
Step-by-step guide for sending print jobs from a PC.
How to make copies and adjust various copy settings.
Detailed steps for copying and configuring options like paper type and size.
Guides for scanning documents to a PC via ControlCenter or touchscreen.
Instructions for scanning documents to PDF using ControlCenter4.
Instructions for scanning documents to PDF using the machine's touchscreen.
Instructions for printing photos directly from a USB flash drive.
Overview of PhotoCapture Center operations and how to print images.
Previewing photos and adjusting print settings before printing.
Information on supported telephone services like Voice Mail and Distinctive Ring.
Details on using voice mail, distinctive ring, and VoIP with the machine.
Instructions for connecting external telephone answering devices (TAD).
Guides for sending, receiving, and managing fax communications.
Step-by-step instructions on how to send a fax from the machine.
Information and procedures for receiving faxes and choosing receive modes.
Configuration options for receive modes, including ring delay.
Adjusting ring delay and F/T ring time for fax reception.
Procedures for cleaning and checking the machine's internal components.
Instructions for cleaning the scanner glass and ADF components.
Steps to check and improve print quality by cleaning print heads.
Procedure to adjust print alignment for sharper text and images.
General guidance on identifying and resolving machine issues.
Initial checks and understanding error/maintenance messages.
Steps to clear document jams, printer jams, and paper scraps.
Guidance for resolving issues with wireless network connectivity.
Checking serial number, firmware, and performing machine resets.
How to view the machine's serial number and firmware version.
Information on different types of machine resets available.
