Troubleshooting 
45
B
Wrong Paper The paper size setting does not 
match the size of paper in the tray.
1 Check that the paper size you 
choose on the Touchscreen 
matches the size of the paper in 
the tray.
(See Set Paper Size and Type 
on page 14.)
2 Make sure you load the paper in 
the proper orientation, and set the 
paper guides to the indicators for 
your paper size. (See Before 
loading paper on page 9.)
3 After you have checked the paper 
size and the paper orientation, 
press OK on the Touchscreen.
The paper orientation is incorrect for 
the paper size.
You did not set the paper guides in 
the tray to the indicators for the paper 
size you are using.
If you are printing from your 
computer, make sure the paper size 
you choose in the printer driver 
matches the size of paper in the tray.
(See Online User’s Guide.)
Error Message Cause Action