Brother MFC-J5320DW User Manual

Troubleshooting
61
B
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly.
(See Online User’s Guide.)
1 Connect the external TAD correctly. (See Online User’s Guide.)
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
 Record five seconds of silence at the beginning of your outgoing
message.
 Limit your speaking to 20 seconds.
 End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 51 (l 91 for New Zealand) and Start to send a fax.”
4 Set your answering machine to answer calls.
5 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the Receive Mode on page 30.)
Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone.
(See Online User’s Guide.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic( for VoIP).
(See Telephone Line Interference or VoIP System on page 65.)
(For South Africa)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type. (See Online User’s Guide.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error.
(See Online User’s Guide.)
Ask the other party to check that the receiving machine has paper.
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is poor, clean the scanner.
(See Cleaning the scanner glass on page 33.)
Receiving Faxes (continued)
Difficulty Suggestions

Brother MFC-J5320DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	22 ipm
Print speed (ISO/IEC 24734) color	20 ipm
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	12 cpm
Copy speed (color, normal quality, A4)	9 cpm
Scan to	E-mail, E-mail Server, File, FTP, Image, Memory Card, OCR, USB
Scan drivers	ICA, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	A4 (210 x 297) mm
Output color depth	24 bit
Image formats supported	JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	2400 x 2400 DPI
Faxing	Color faxing
Modem speed	14.4 Kbit/s
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Email protocols	APOP, IMAP4, POP, SMTP
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	128-bit WEP, 64-bit WEP, APOP, SMTP-AUTH, SSID, SSL/TLS, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPS
Ethernet LAN data rates	10, 100 Mbit/s
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	35 sheets
Envelopes sizes	10, C5, DL, Monarch
Photo paper sizes	9x13, 10x15, 13x18, 13x20 cm
Duplex media weight	64 - 120 g/m²
Paper tray media types	Coated paper, Matte paper, Photo paper, Plain paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	2L, Executive (184 x 267mm), Folio (media size), Index card, L, Ledger (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
JIS B-series sizes (B0...B9)	B4, B5
Borderless printing media sizes	10x15, 2L, A3, A4, L, Ledger, Letter
Maximum ISO A-series paper size	A3
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	3.7 \
Market positioning	Business
Standard interfaces	Ethernet, USB 1.1, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Compatible memory cards	MicroSD (TransFlash), MicroSDHC, MicroSDXC, MiniSD, MiniSDHC, MMC, MMC Mobile, MMC+, MS Duo, MS PRO Duo, SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.04 W
Power consumption (standby)	5.5 W
Power consumption (PowerSave)	1.8 W
Power consumption (average operating)	32 W
Minimum storage drive space	50 MB
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2008 R2 x64, Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 x64, Windows Server 2012 x64
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Bundled software	Brother ControlCentre 2\\r NewSoft Presto! PageManager 9
Sustainability certificates	Nordic Swan Ecolabel, Blue Angel, ENERGY STAR
Package weight	14700 g
Storage temperature (T-T)	20 - 33 °C
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	368 mm
Width	589 mm
Height	362 mm