Brother MFC-J5720DW Service Manual

Confidential
2-10
3 ERROR INDICATION
To help the user or the service personnel promptly locate the cause of a problem (if
any), the machine incorporates the self-diagnostic functions which display error
messages for equipment errors.
3.1 Error Code
Error
Code
Contents
Refer to
page:
0D
Paper jam during duplex-printing
The recording papers are fed in reverse on the platen when switchback
drive is started, triggering switchback sensor as paper feeding condition.
2-20
0E
Defective during duplex-printing
Switchback sensor detects paper feed condition at out of specified timing
during switchback.
2-20
13
Defective during duplex-printing
Registration sensor detects paper feed condition at out of specified timing
during switchback.
2-21
15
Paper jam during duplex ejecting
Recording paper is not able to be ejected since it is longer than 840 mm
when ejecting the paper.
2-21
17
Recording paper size error (duplex-printing/duplex-copying)
- Paper width is wider than 301.5 mm (detection by paper width sensor)
- Paper width is narrower than 95.5 mm (detection by paper width sensor)
- Paper length is longer than 245.9 mm (detection by registration sensor)
- Paper length is shorter than 143.5 mm (detection by registration sensor)
2-22
18
Paper jam during duplex-printing
Registration sensor does not detect paper feed within specified pulse
numbers in the second side paper re-feed.
2-23
20
Cannot identify a black ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are detecting.
2-24
21
Cannot identify a yellow ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are detecting.
2-24
22
Cannot identify a cyan ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are detecting.
2-24
23
Cannot identify a magenta ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are detecting.
2-24
24
Ink cartridge side IC chip relation defective
- Identification no match
- Judging as incompatible cartridge
- Detecting setting wrong color
2-25
25
Cannot communicate with ink cartridge IC chip (ink cartridge side.) 2-25

Brother MFC-J5720DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (ISO/IEC 24734) mono	22 ipm
Print speed (ISO/IEC 24734) color	20 ipm
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
Scan drivers	ICA, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	A3 (297 x 420) mm
Output color depth	24 bit
Image formats supported	JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	2400 x 2400 DPI
Faxing	Color faxing
Fax memory	200 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	203 x 203 DPI
Fax speed dialing (max numbers)	100
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Email protocols	APOP, IMAP4, POP, SMTP
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	128-bit WEP, 64-bit WEP, APOP, SMTP-AUTH, SSID, SSL/TLS, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPS
Ethernet LAN data rates	10, 100 Mbit/s
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Paper input type	Paper tray
Total input capacity	250 sheets
Multi-Purpose tray input capacity	80 sheets
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	C5, Com-10, DL, Monarch
Photo paper sizes	9x13, 10x15, 13x18 cm
Paper tray media types	Coated paper, Envelopes, Glossy paper, Matte paper, Photo paper, Plain paper
Paper tray media weight	64 - 120 g/m²
Non-ISO print media sizes	2L, Executive (184 x 267mm), Index card, L, Ledger (media size), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
JIS B-series sizes (B0...B9)	B4, B5
Borderless printing media sizes	10x15, 2L, A3, A4, A6, Index card, L, Ledger, Letter
Maximum ISO A-series paper size	A3
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	3.7 \
Market positioning	Business
Standard interfaces	Ethernet, USB 1.1, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Compatible memory cards	MicroSD (TransFlash), MicroSDHC, MicroSDXC, MiniSD, MiniSDHC, MMC, MMC Mobile, MMC+, MS Duo, MS Micro (M2), MS PRO Duo, SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.04 W
Power consumption (ready)	5.5 W
Power consumption (average operating)	32 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2008 R2 x64, Windows Server 2003, Windows Server 2003 x64, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Bundled software	Brother ControlCentre\\r NewSoft Presto! PageManager\\r Brother ControlCentre\\r Nuance Paperport 12 SE
Sustainability certificates	Nordic Swan Ecolabel, ENERGY STAR
Package depth	425 mm
Package width	589 mm
Package height	429 mm
Package weight	17800 g
Storage temperature (T-T)	20 - 33 °C
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	345 mm
Width	490 mm
Height	308 mm