Error Message Cause Action
machine automatically cleans upon power
up. The use of non-Brother ink may cause
frequent cleanings because non-Brother
ink could cause poor print quality which is
resolved by cleaning. The more cleaning
the machine requires, the faster these
boxes will fill up.
Repairs resulting from the use of non-
Brother supplies may not be covered
under the stated product warranty.
4. The machine automatically cleans
itself after ink cartridges of the same
colour have been replaced 12 times.
Ink Low
One or more of the ink cartridges are near
the end of their lives. If the sending
machine has the ability to convert it, the
colour fax will be printed at your machine
as a monochrome fax.
Order a new ink cartridge. You can
continue printing until the Touchscreen
displays Replace Ink.
See Related Information: Replace the Ink
Cartridges.
• You can still scan even if the ink is
low or needs to be replaced.
Install Ink
An ink cartridge is not installed correctly. Remove the new ink cartridge and re-
install it slowly and firmly until it locks into
place.
See Related Information: Replace the Ink
Cartridges.
Jam Front/Rear
Jam Front
Jam Rear
Jam MP Tray
Jam Front/MP Tray
Jam Tray2
Repeat Jam XX
The paper is jammed in the machine. Remove the jammed paper.
See Related Information: Printer Jam or
Paper Jam.
If there is a repeat paper jam, try another
paper jam clear operation.
See Related Information: Remove Paper
Scraps.
The paper guides are not set to the
correct paper size.
Make sure the paper guides are set to the
correct paper size.
The machine's paper support is not set
correctly.
Make sure the paper support is fully
inserted into the machine.
See Related Information: Paper is
Jammed in the Front of the Machine.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Low Temperature
The room temperature is too low. After warming the room, allow the
machine to warm up to room temperature.
Try again when the machine has warmed
up.
Media is Full.
The USB flash drive you are using already
contains 999 files.
Your machine can only save to your USB
flash drive if it contains fewer than 999
files. Delete unused files and try again.
The USB flash drive you are using does
not have enough free space to scan the
document.
Delete unused files from your USB flash
drive to make some free space, and then
try again.
No Caller ID
There is no incoming call history. You did
not receive calls or you have not
subscribed to the Caller ID service from
your telephone company.
To use the Caller ID feature, contact your
telephone company.
See Related Information: Caller ID.
No Device
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
• Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
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Weight and Dimensions
