Home > Troubleshooting > Error and Maintenance Messages > Error Messages When Using the Brother
Web Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the chart.
You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page
on the Brother Solutions Center at support.brother.com.
Connection Error
Error Messages
Cause Action
(MFC-J805DW/MFC-J815DW)
Connection Error 02
Network is not connected.
Check that the machine is
connected to the network.
(MFC-J995DW)
Connection Error 02
Network is not connected.
Check that the machine is
connected to the network.
The machine is not connected to a
network.
• Verify that the network connection
is good.
• If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
(MFC-J805DW/MFC-J815DW)
Connection Error 03
Connection failed to server.
Check network settings.
(MFC-J995DW)
Connection Error 03
Connection failed to server.
Check network settings.
• Network or server settings are
incorrect.
• There is a problem with the
network or server.
• Confirm that network settings are
correct, or wait and try again later.
• If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
(MFC-J805DW/MFC-J815DW)
Connection Error 07
Connection failed to server.
Set the correct Date&Time.
(MFC-J995DW)
Connection Error 07
Connection failed to server.
Set the correct Date&Time.
Date and time settings are incorrect. Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
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