Brother MFC-T4500DW - Printer Jam or Paper Jam

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Home > Troubleshooting > Printer Jam or Paper Jam

Printer Jam or Paper Jam

Locate and remove the jammed paper.

• Paper is Jammed in the Front of the Machine

• Paper is Jammed in the Back of the Machine

• Remove Paper Scraps

• Error and Maintenance Messages

• Paper Handling and Printing Problems

477

Main Page

Table of Contents2
Before You Use Your Brother Machine8
Definitions of Notes9
Trademarks10
Important Note11
Introduction to Your Brother Machine12
Before Using Your Machine13
Control Panel Overview14
Touchscreen LCD Overview15
Settings Screen Overview18
Navigate the Touchscreen20
Set Default Function Screens21
Access Brother Utilities (Windows)22
Uninstall the Brother Software and Drivers (Windows)23
USB / Ethernet Port Locations on Your Brother Machine24
Paper Handling26
Load Paper27
Load Paper in the Paper Tray28
Load Paper in the Multi-Purpose Tray (MP Tray)44
Unprintable Area49
Paper Settings50
Acceptable Paper and Other Print Media55
Load Documents62
Load Documents in the Automatic Document Feeder (ADF)63
Load Documents on the Scanner Glass65
Unscannable Area66
Print67
Print from Your Computer (Windows)68
Print a Photo (Windows)69
Print a Document (Windows)70
Cancel a Print Job (Windows)71
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows)72
Print as a Poster (Windows)73
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Windows)74
Print as a Booklet Automatically (Windows)77
Print a Colour Document in Greyscale (Windows)79
Prevent Smudged Printouts and Paper Jams (Windows)80
Use a Preset Print Profile (Windows)81
Change the Default Print Settings (Windows)84
Print Settings (Windows)85
Print from Your Computer (Mac)90
Print a Photo (Mac)91
Print a Document (Mac)92
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Mac)93
Print more than One Page on a Single Sheet of Paper (N in 1) (Mac)94
Print a Colour Document in Greyscale (Mac)95
Prevent Smudged Printouts and Paper Jams (Mac)96
Print Options (Mac)97
Print Data Directly from a USB Flash Drive103
Compatible USB Flash Drives104
Print Photos Directly from a USB Flash Drive105
Scan115
Scan Using the Scan Button on Your Brother Machine116
Scan Multi-Page Letter or A4 Size Documents117
Scan Photos and Graphics118
Save Scanned Data to a Folder as a PDF File120
Save Scanned Data to a USB Flash Drive122
Scan Multiple Business Cards and Photos (Auto Crop)125
Scan to an Editable Text File Using OCR126
Scan to Email Attachment128
Scan to FTP130
Scan to SSH FTP (SFTP)134
Scan to Network (Windows)141
Scan to Sharepoint146
Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10)150
Change Scan Button Settings from Controlcenter4 (Windows)154
Change Scan Button Settings from Brother Iprint&Scan (Mac)158
Scan from Your Computer (Windows)159
Scan Using Controlcenter4 Home Mode (Windows)160
Scan Using Controlcenter4 Advanced Mode (Windows)175
Scan Using Nuance ™ Paperport ™ 14SE or Other Windows Applications191
Scan Using Windows Fax and Scan196
Install Bookscan Enhancer and Whiteboard Enhancer (Windows)200
Scan from Your Computer (Mac)201
Scan Using Brother Iprint&Scan (Mac)202
Scan Using TWAIN-Compliant Applications (Mac)203
Configure Scan Settings Using Web Based Management206
Set the Scan Job Email Report Using Web Based Management207
Copy208
Copy a Document209
Enlarge or Reduce Copied Images211
Sort Copies212
Make Page Layout Copies ( N in 1 or Poster)213
Copy on both Sides of the Paper (2-Sided Copy)216
Copy an ID Card218
Use the A3 Copy Shortcuts220
Copy in Ink Save Mode222
Copy Options223
Fax226
Send a Fax227
Send a Fax from Your Brother Machine228
Send a Fax Manually230
Send a Fax at the End of a Conversation231
Send the same Fax to more than One Recipient (Broadcasting)233
Send a Fax in Real Time235
Send a Fax at a Specified Time (Delayed Fax)236
Change the Fax Auto Redial Setting237
Cancel a Fax in Progress238
Check and Cancel a Pending Fax239
Fax Options240
Receive a Fax241
Receive Mode Settings242
Set Fax Detect246
Fax Preview247
Shrink Page Size of an Oversized Incoming Fax251
Set the Fax Receive Stamp252
Receive a Fax at the End of a Telephone Conversation253
Memory Receive Options255
Remote Fax Retrieval262
Voice Operations and Fax Numbers268
Voice Operations269
Store Fax Numbers272
Set up Groups for Broadcasting277
Telephone Services and External Devices281
Phone Line Services282
Caller ID283
Voice over Internet Protocol (Voip/Telephone Line Interference)286
External TAD (Telephone Answering Device)287
External and Extension Telephones291
Fax Reports296
Set the Transmission Verification Report's Style297
Set the Fax Journal's Interval Period298
Pc-Fax299
PC-FAX for Windows300
PC-FAX for Mac(Sending Only)320
Network323
Configure Network Details Using the Control Panel324
Supported Basic Network Features325
Network Management Software and Utilities326
Learn about Network Management Software and Utilities327
Additional Methods of Configuring Your Brother Machine for a Wireless Network328
Before Configuring Your Brother Machine for a Wireless Network329
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup ™ (WPS)330
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup ™ (WPS)331
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast333
Configure Your Machine for an Enterprise Wireless Network335
Use Wi-Fi Direct337
Advanced Network Features346
Print the Network Configuration Report347
Synchronize Time with the SNTP Server Using Web Based Management348
Technical Information for Advanced Users351
Reset the Network Settings to Factory Default352
Print the WLAN Report353
Security356
Before Using Network Security Features357
Secure Function Lock 3.0358
Before Using Secure Function Lock 3.0359
Configure Secure Function Lock 3.0 Using Web Based Management360
Scan Using Secure Function Lock 3.0361
Configure Public Mode for Secure Function Lock 3.0362
Additional Secure Function Lock 3.0 Features363
Register an External IC Card Reader364
Use Active Directory Authentication365
Introduction to Active Directory Authentication366
Configure Active Directory Authentication Using Web Based Management367
Log on to Change the Machine Settings Using the Machine's Control Panel (Active Directory Authentication)368
Use LDAP Authentication369
Introduction to LDAP Authentication370
Configure LDAP Authentication Using Web Based Management371
Log on to Change the Machine Settings Using the Machine's Control Panel (LDAP Authentication)372
Manage Your Network Machine Securely Using SSL/TLS373
Certificates and Web Based Management374
Manage Your Network Machine Securely Using Ipsec396
Introduction to Ipsec397
Configure Ipsec Using Web Based Management398
Configure an Ipsec Address Template Using Web Based Management399
Configure an Ipsec Template Using Web Based Management401
Send an Email Securely410
Configure Email Sending Using Web Based Management411
Send an Email with User Authentication412
Send an Email Securely Using SSL/TLS413
Use IEEE 802.1X Authentication for a Wired or a Wireless Network414
What Is IEEE 802.1X Authentication415
Configure IEEE 802.1X Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)416
IEEE 802.1X Authentication Methods418
Mobile/Web Connect419
Brother Web Connect420
Brother Web Connect Overview421
Online Services Used with Brother Web Connect422
Conditions for Using Brother Web Connect423
Set up Brother Web Connect427
Scan and Upload Documents Using Brother Web Connect434
Upload a Document from an External Memory Device Using Brother Web Connect435
Download and Print Documents Using Brother Web Connect436
Download and Save a Document to an External Memory Device Using Brother Web Connect438
Faxforward to Cloud or E-Mail439
Airprint442
Airprint Overview443
Before Using Airprint (Macos)444
Print Using Airprint445
Scan Using Airprint (Macos)448
Send a Fax Using Airprint (Macos)449
Mobile Printing for Windows450
Mopria ® Print Service451
Brother Iprint&Scan for Mobile Devices452
Controlcenter453
Controlcenter4 (Windows)454
Change the Operation Mode in Controlcenter4 (Windows)455
Scan Using Controlcenter4 Home Mode (Windows)457
Scan Using Controlcenter4 Advanced Mode (Windows)458
Set up the Brother Machine Using Controlcenter4 (Windows)459
Create a Custom Tab Using Controlcenter4 Advanced Mode (Windows)461
Brother Iprint&Scan for Windows and Mac463
Brother Iprint&Scan Overview464
Troubleshooting465
Error and Maintenance Messages466
Transfer Your Faxes or Fax Journal Report473
Error Messages When Using the Brother Web Connect Feature477
Document Jams479
Document Is Jammed in the Top of the ADF Unit480
Document Is Jammed in the Bottom of the ADF Unit481
Document Is Jammed Inside the ADF Unit482
Remove Paper Scraps Jammed in the ADF483
Printer Jam or Paper Jam484
Paper Is Jammed in the Front of the Machine485
Paper Is Jammed in the Back of the Machine490
Remove Paper Scraps494
If You Are Having Difficulty with Your Machine495
Paper Handling and Printing Problems496
Telephone and Fax Problems502
Other Problems508
Network Problems510
Airprint Problems520
Check the Machine Information521
Reset Your Brother Machine522
Reset Functions Overview523
Routine Maintenance524
Refill the Ink Tanks525
Clean Your Brother Machine530
Clean the Scanner531
Clean the Print Head from Your Brother Machine533
Clean the Print Head from Your Computer (Windows)534
Clean the Print Head from Your Computer (Mac)536
Clean the Machine's LCD537
Clean the Outside of the Machine538
Clean the Machine's Printer Platen539
Clean the Paper Feed Rollers540
Clean the Base Pad542
Clean the Paper Pick-Up Rollers543
Check Your Brother Machine545
Check the Print Quality546
Check the Print Alignment from Your Brother Machine548
Check the Print Alignment from Your Computer (Windows)549
Check the Print Alignment from Your Computer (Mac)550
Monitor Machine Status from Your Computer (Windows)551
Monitor Machine Status from Your Computer (Mac)555
Correct the Paper Feed to Clear Vertical Lines556
Change the Print Setting Options When Having Printing Problems557
Pack and Ship Your Brother Machine558
Machine Settings560
Change Machine Settings from the Control Panel561
In the Event of Power Failure (Memory Storage)562
General Settings563
Save Your Favourite Settings as a Shortcut578
Print Reports583
Settings and Features Tables586
Change Machine Settings from Your Computer602
Change Machine Settings Using Web Based Management603
Change the Machine Settings Using Remote Setup608
Appendix620
Specifications621
Enter Text on Your Brother Machine627
Brother Numbers628

Brother MFC-T4500DW - Printer Jam or Paper Jam

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