Help
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp 
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Can’t register a handset to a base
•  You can register up to four handsets to your BT3560 base and you can register 
your BT3560 handset to up to four bases. Check that you haven’t gone over 
the limits.
•  Check that you’ve entered the correct system PIN number (default PIN 0000).
 
avoid interference when registering.
Base unit doesn’t ring but the lights are on
•  Have you connected the phone line correctly?
•  Do Not Disturb may be switched on. See page 22.
 
•  You may have a faulty line or socket. Try using another socket or line. Call your 
network provider or, if you’re a BT customer, please call 0800 800 151 if you still 
have problems.
•  The person calling maybe in your block list. See page 25.
Buzzing noise on my phone or on other electrical equipment nearby
 
placed too close. We recommend that you place your BT3560 at least one  
metre away from electrical appliances or metal obstructions to avoid any risk 
of interference.