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Don’t forget to dial 9 for an outside line
Hunt Group Queuing
Notes for your guidance
■ Hunt Group Queuing will allow up to nine calls in total to be held in the
queue.
■ Callers held in the queue will hear ringing t
one and are not charged
until the call is answered.
■ If Hunt Group Diversion is active on all calls, the queue will be
deactivat
ed. If active on busy, diversion will only occur if the queue is
full. If active on no reply, diversion will occur approximately 6 rings
after the call has been presented to an extension.
■ Any incoming call which exceeds the number of calls allowed in the
queue will r
eceive engaged tone.
Hunt Group Queuing is an option available to
Featureline Hunt Group customers. With Hunt
Group Queuing, if all the lines in a Hunt Group
are engaged, incoming calls will be placed in a
queue while they are waiting to be answered
and as soon as a line is free they are connected.
Means your customers don’t have to redial.
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