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How to Activate Your Service

Before you start

Please note, our telephone exchanges vary throughout the UK

and work differently. You will need to establish whether you are

served by a System X or Y exchange before you can use your

eatureline service.

To do this you just do the following:-

Step one

Press

• £

001

If you receive the message

"Sorry, the service requested is not

available."

You are a System Y customer.

If you receive any other message you are a System X customer

Next step

Now you have established which type of exchange you are served

by. You also need to know the line set up, i.e, is it a single line or

part of Hunt Group. You can check this by doing the following

For System Y customers:-

Press

• £

121

For System X customers:-

Press

• £

003

If you receive the message

"Sorry, the service requested is not

available."

You have a single line and are not part of a Hunt

group.

Feature Availability

Now you are ready to use your Featureline service you simply

need to refer to the relevant X or Y column in this guide.

BT Featureline User Manual

Questions and Answers: