Need some help? Other information
Choose the way that suits you
Go to bt.com/help
The quickest and easiest way to get help, all day, every day.
Chat to us at bt.com/chat
We’re here to help seven days a week between 7am and 11pm.
Call us
If you need to talk, give us a ring on 0800 111 4567. We’re usually
less busy between 12pm and 6.30pm. Make sure you’re next to
your Hub with a computer or device if you call.
You can also call 0330 123 4567 from a mobile. All numbers
starting 0330 are charged at a national rate and are included in
any free minutes as part of your mobile contract. Some mobile
operators allow free use of 0800 numbers.
Get help from other users
Join the conversation in the BT Community Forum at
bt.com/community
Declaration of Conformance with European Community
Directive 1999/EC
This product is intended for use within the UK for connection
to the public telephone network. This equipment complies
with the essential requirements for Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.
The Declaration of Conformance can be found at bt.com
The BT Smart Hub contains code that is covered by the GNU General
Public License (GPL). In accordance with the GPL, BT has made the
relevant code available for download at bt.com/help/gplcode
Your Hub is classed as electrical or electronic equipment,
so DO NOT put it in your normal rubbish bin. You’ll nd
instructions for recycling the Hub and other BT equipment
on the back of your Hub’s box.
Your device’s operating temperature range is between +10°C
and +45°C.
11 For more help, go to bt.com/help/broadband
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