Other settingsTV signal and quality
Re-tune
Sometimes, you might need to re-tune your digital TV channels. For example,
if you’ve moved home or you’re having trouble getting a clear picture.
To re-tune, select TV Signal and Quality then Re-tune Channels.
Play On Demand programmes in HD
The default setting for Play in High Definition is NO. If YES is selected,
YouView will automatically look for and play High Definition versions of
On Demand programmes, when possible, until the setting is changed
back to NO.
Viewing On Demand programmes in HD will need a broadband speed of
about 5Mbps.
To turn HD on, select TV Signal and Quality, then Play in High Definition.
New channels
New channels and On Demand Players will be added to your TV
Guide or On Demand menu automatically when they’re available.
Picture stuttering?
If you’re watching an Extra TV or BT Sport channel in HD and the
picture freezes or stutters, it’s probably because your broadband
isn’t quite fast enough or other devices are using some of your
bandwidth. Try turning off other devices that are using your
broadband connection, and if that doesn’t help, watch the standard
definition (or non-HD) version of the programme instead.
We’ve made things as easy as possible to set up and use, but if you’d like
to delve a little deeper, you can:
• change the programme soundtrack and subtitle language
• turn ‘auto delete recordings’ on or off
• change the automatic standby time
• change the Eco mode
• check your TV signal quality
• see information about your network connection and reconnect
if needed
• check that your software is up to date
• reset your box.
You’ll find all these options in Settings.
Power saving (Eco mode)
When you switch on your YouView box, its light will turn from orange to
blue as it starts up.
There are two standby (or Eco) modes.
Eco mode Energy use in standby Time to start up
HIGH (default) 0.3 Watt Up to 2 minutes
LOW 17.2 Watts Up to 15 seconds
Note: energy use above is when an Ethernet cable is connected.
When you set up your YouView box for the first time, changing the
Eco mode to LOW will make it start up faster.
Once your box is up and running, you can change the Eco mode at
any time. Go to Settings and select Device Management.
Security and settings
Security and settings For help, go to bt.com/help/youview40 41
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