Buick 2016 Envision User Manual

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
8534310) - 2016 - crc - 2/29/16
396 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 396
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 398
Customer Assistance for Text
Telephone (TTY) Users . . . . . 398
Online Owner Center . . . . . . . . . 399
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 399
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 400
Scheduling Service
Appointments . . . . . . . . . . . . . . . 401
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 402
Collision Damage Repair . . . . . 403
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 405
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 406
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 406
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 407
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 407
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 407
Event Data Recorders . . . . . . . . 408
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 408
Infotainment System . . . . . . . . . . 409
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Buick 2016 Envision Specifications

General

Brand	Buick
Model	2016 Envision
Category	Automobile
Language	English