Page 12
User instructions
Important: Always unplug the appliance from the power socket during cleaning and maintenance.
Never use any sharp instruments or abrasive substances, soap, household cleaner, detergent or wax polish for
cleaning.
Clean the external surfaces with a damp soft cloth only. Never use abrasive products or solvents as it may damage
the appliance.
Troubleshooting
In the unlikely event of difficulties with your appliance please follow the trouble shooting guide below.
If the problem persists, contact the retailer if the machine is still under guarantee.
Customer helpline: 0870 600 3030
Problem Cause Solution
The disc cannot be played • Incorrectly loaded
• Unreadable disc
• Disc format not supported
• Re-load the disc with the label facing
upwards
• Ensure the disc is not scratched or
dirty. Clean and re-insert the disc or try
another disc
• Ensure the disc is compatible see
‘Technical Specifications’ on page 13.
The system stops operating
when inserting a USB device
or memory card
• The usb device or card may not
be compatible
• Try another device or card
No picture or sound • The TFT button has been
pressed disabling the image on
the internal display
• Incorrect connections made if
using external source or TV.
• Press the TFT button on the remote to
resume playback on the internal display.
• Re-check the connections, see page 6
for details.
The remote does not
respond
• The batteries may be inserted
incorrectly.
• The batteries may be low.
• Obsticle between the remote &
the unit.
• Remote is too far away
• Remote not aimed at the IR
sensor on the unit.
• Check the polarities match & the
batteries are correctly inserted.
• Replace the batteries.
• Remove the obsticle.
• Move closer. The range of the remote is
approx 6m
• Make sure you aim the remote at the IR
sensor on the front of the unit near the
LED indicators
Forgotten the Pass Code • Use the default override code ‘1369’.
Care & maintenance
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