Troubleshooting BYK-Gardner GmbH
36 / 43 spectro2guide
8 Troubleshooting
Problem/Error message Solution
Error! White calibration in
docking station.
a) Use external white cali-
bration standard and re-
peat calibration.
ð If white calibration is
okay, please clean white
calibration standard of
docking station.
ð If calibration fails again,
contact service.
Error! Please clean
White Tile or call
customer service.
a) Clean white tile and re-
peat white calibration.
ð If white calibration fails
again, contact service.
Calibration
invalid.
Please perform
calibration.
a) Perform Calibration using
the docking station or the
external white calibration
standard.
Measurement
failed!
Please repeat.
Ambient light
Appears if an error occurs
during measurement.
ü Make sure to completely
cover measurement aper-
ture.
ü Make sure to hold the in-
strument stable during
measurement.
a) Repeat measurement.
Battery empty.
Instrument is
switching off...
a) Charge the instrument us-
ing the docking station.
Battery empty. a) Charge the instrument us-
ing the docking station.
Instrument
temperature
too high!
Instrument temperature is >
45°C
a) Allow the instrument to
cool down.
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