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Structural
This limited warranty covers defects within the spas berglass structural shell. This includes sudden spa shell col-
lapse, leaking through the shell, and separation between the spa shell and spa acrylic, caused by faulty bonding.
This does not include separation due to micro-abrasions, pin holes in the shell, or warping/bubbling due to sun
exposure. This limited warranty does not apply when abuse of the spa shell is evident. This includes but is not
limited too, heavy impact craters, fractures on the spa surface due to poor spa care, sun exposure, or reckless use
of the spa, and chemical abuse of the spa. This warranty does not cover damage caused by unleveled ground.
Spas must rest on level ground, ideally on a cement slab of 3-6’’ of thickness depending on the spa weight. Spas
that are not placed on a leveled foundation are prone to cracks, delamination, and compromised structural rigid-
ity of the spa. It is the responsibility of the spa owner to ensure that the spas foundation is leveled and inspected
before placing the spa.
Shell Surface
Plumbing
Equipment and Controls
Spa Cabinet
This limited warranty covers defects on the spas acrylic surface due to workmanship or materials. This covers
wrinkles on the acrylic, blistering, peeling, delamination, or spontaneous cracking. This warranty does not cover
shell damage caused by chemical abuse, improper water chemistry, excessive sun exposure, micro-abrasions, or
damage caused by impacts or sharp objects. This warranty does not cover discoloration, or deterioration of the
spa shell when exposed to improper chemistry levels, hard water, soft water, or chemical abuse.
This limited warranty covers malfunction of factory installed spa control systems, spa control panels, spa heater,
and spa pumps due to defects in workmanship or materials. This covers sudden control box failure, malfunc-
tion of control panels or control boxes, malfunctioning heaters, and malfunctioning spa pumps. This warranty
coverage is void if the electrical installation of the spa does not follow the outlined diagrams and specications,
mentioned in this manual. Failure to properly follow the specied GFCI requirements, wire type, wire thickness,
compliance with NEC guidelines and local codes will void your warranty. This warranty does not cover acts of
god or nature that can damage spa equipment, such examples are ooding, lighting strikes, wildres, or other
scenarios out of the control of the manufacturer.
This limited warranty covers leaking of water through plumbing joints, tees, hoses, water features, and jet body
grommets due to defects in workmanship and materials. This warranty does not cover damage caused by chem-
ical abuse, improper water chemistry, or use of unapproved chemicals/sanitizers. This warranty does not cover
freeze damage caused by frozen water expanding within the plumbing of the spa. The winterization procedure
within this manual does not guarantee freeze damage prevention. The best method to ensure the spa does
not encounter frozen water within the plumbing is to have the spa operating during the colder months of the
year. This warranty does not cover freeze damage or damage to the plumbing due to acts of god and/or nature
including but not limited too snowstorms, blizzards, power outages, etc. This warranty does not cover oxidation
or warping of jets due to chemical abuse or exposing an empty spa to the elements with no secured cover.
This limited warranty covers defects in workmanship and materials of spa cabinet panels. This warranty applies
for warping of spa panels, cracking of corners and panels without clear impact markers, and buckling of spa
panels. This warranty does not cover natural wear and tear, which occurs with plastics exposed to the sun. This
warranty does not cover panel damage from excessive heat sources, calcium/water-spot build up from sprinklers
or irrigation systems, or impact damage. Each claim for spa cabinets are evaluated on a case by case basis, it is
the responsibility of the spa owner to acknowledge environmental factors, that can aect the maintenance of
the spas cabinet panels. Using plastic spa protectants can prolong the life of your spa panels is highly recom-
mended in high UV index climates. Deterioration/fading of color, natural wear and tear of plastic materials is
expected over time, and is not considered a defect in materials. This coverage does not extend nor cover acts of
god or nature that can damage spa panels, such examples are ooding, high winds, wildres, tornadoes or other
scenarios out of the control of the manufacturer
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