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This Limited Warranty is void if Cal Spas or its designated representative determines that the spa has been sub-
jected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have
been attempted by anyone other than a designated representative; or if the failure is caused by accident, acts
of God or other causes beyond the control of the Manufacturer including acts of nature (damage caused by ani-
mals, rodents, or other pests) are not covered by this warranty. Additionally; the limited warranty is void for spas
that were subject to neglect, misuse and abuse including any installation, operation or maintenance of the spa
other than in accordance with the instructions contained in the owner’s manual provided with the spa, includ-
ing but not limited to the failure to maintain proper water chemistry, chemical balancing, the use of abrasives
or improper cleaners, and the use of non-genuine parts and accessories. This Limited Warranty does not provide
coverage for any item attached to or installed on the spa after the date of manufacture or for gaining access to
any component for repair or replacement. Spa units in commercial use are excluded from any coverage what-
soever. The spa owner accepts liability for repair work performed by anyone other than Lloyd’s Material Supply
Company Inc, or a designated Cal Spas representative. This Limited Warranty is void if damage occurs to the spa
shell because of excessive heat buildup due to failure to cover a spa that is empty of water while exposed to
direct sunlight.
Warranty limitations
Units determined by the manufacture to be non-repairable will be replaced on a prorated basis with the same or
a comparable unit. The owner will be charged 1% of the current retail cost for each full month of ownership from
the date of purchase through the date failure is determined to be non-repairable. This charge will be waived
during the rst 6 months of ownership. [example]: Product failure is determined during seven months of owner-
ship. Owner will be responsible to pay for 7% of the products current cost. As the spa owner you have the choice
to replace the spa, with a spa equal to or less than the value of the originally nanced/purchased spa; if the
desired replacement spa is of a higher cost than the originally nanced/purchased spa, the spa owner will pay
the dierence of price, including any percent value lost over time through the spas proration period. The cost of
shipping a new spa and its installation is not covered by this warranty as stated in the “Performance” section of
this warranty.
Proration of Warranty
Performance
This warranty begins on the date of delivery of the spa, but in no event later than one year from the date of
manufacture. To obtain service in the event of a defect covered by this Limited Warranty, notify your Cal Spas
dealer or Cal spas as soon as possible and use all reasonable means to protect the spa from further damage.
Upon proof of purchase, a designated service representative will correct the defect subject to the terms and
conditions contained in this Limited Warranty. There will be no charge for parts or Labor to repair the defect,
although providing access to aect the repair is your responsibility as the spa owner. Freight charges for replace-
ment parts is the responsibility of the spa owner. Parts and components can be shipped to the servicing dealer
or to the customer. The servicing dealer may charge the owner a travel/service fee as well as a diagnose fee if the
cause of the issue is unknown, these charges are not covered under warranty. Your spa dealer nor Cal Spas is re-
sponsible for damages or costs to rebuild decks, cement structures, or other decor/structures placed against the
sides of the spa. Minimum clearance of 3 feet on each side is mandatory for all spas. In the event that the spa is
removed to a repair facility for repair and reinstalled, the cost of removal and re-installation will be your respon-
sibility as the spa owner. If Lloyd’s Material Supply Company Inc., The manufacture of the Cal Spa brand deter-
mines that repair of the covered defect is not feasible, it reserves the right to provide a replacement spa of equal
or lesser value to the original purchase price. In such an event reasonable costs for removal of the original spa,
shipping costs from the factory for the replacement spa, and delivery and installation of the replacement spa
will be the responsibility of the spa owner. The replacement spa will carry the balance of the original spa’s war-
ranty. Spa covers are not included. This warranty ends either by specied time frame, owner-transfer of the spa,
relocation, or installation of any component other than by the manufacture. If the desired spa is more expensive
than what the spa owner originally nanced or paid for, the price dierence shall be paid by the spa owner.
Additional costs can be incurred if the use of heavy machinery such as a crane, bulldozer, etc, is considered
necessary to access, remove, or perform a repair/correction to the aected spa.
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