Candy CSOW 4963TWCE-80

Questions and Answers

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James BrownAug 13, 2025
Why Candy CSOW 4963TWCE-80 does not start?
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  Christopher HarringtonAug 13, 2025
  If your Candy Washer isn't starting, here are a few things to check: * Ensure the washer is plugged into a working power outlet and that the power is on. * Test the wall socket with another appliance. * Make sure the door is completely closed. * Verify that you've correctly selected the desired program and pressed the start button. * Confirm that the washing machine isn't in pause or time delay mode.
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brownhollyAug 16, 2025
What to do if my Candy CSOW 4963TWCE-80 does not spin?
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  Dawn Mcdowell MDAug 16, 2025
  If your Candy Washer isn't spinning, here are some potential reasons and solutions: * The machine may be trying to balance the load, which increases spin time or reduces spin speed. Try removing, detangling, and reloading the laundry. * If water hasn't completely drained, wait a few minutes. * Ensure the 'no spin' function isn't selected, if your model has it. * Check the selected options and their impact on the spin cycle. * Using too much detergent can also prevent spinning, so ensure you're using the correct amount.
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mitchellraymondAug 20, 2025
What to do if my Candy Washer shows error E3?
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  cameron66Aug 20, 2025
  If your Candy Washer displays error E3, it means the machine isn't draining water. To resolve this: * Check the filter for clogs or foreign objects. * Make sure the drain hose isn’t bent, kinked, or trapped. * Ensure your home drainage system isn't blocked; try draining water into a sink to check.
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damon47Aug 25, 2025
Why is my Candy Washer leaking water?
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  Carl MooreAug 25, 2025
  If you find water leaking near your Candy Washer: * Check the seal between the tap, supply hose, and fill valve for leaks. If necessary, replace the seal and tighten the hose connections. * Make sure the front filter is correctly closed.
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charles50Aug 28, 2025
How to fix Candy Washer error E2?
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  Raymond HughesAug 28, 2025
  Error E2 on your Candy Washer indicates the machine cannot load water. Here's what to check: * Make sure the water supply tap is fully open. * Ensure the water supply hose isn’t bent, kinked, or trapped. * Verify the drain pipe is at the correct height. * Close the water supply tap, then unscrew the filler hose and clean the anti-sand filter. * Check the filter for clogs or foreign objects that may be obstructing water flow.
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Aaron PhillipsAug 31, 2025
What does error E7 mean on Candy CSOW 4963TWCE-80?
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  Lynn JimenezAug 31, 2025
  Error E7 on your Candy Washer indicates a door problem. Try these steps: * Ensure the door is correctly closed and that no clothes are preventing it from closing fully. * If the door is locked, turn off and unplug the washing machine, wait 2-3 minutes, and then try reopening the door.
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Cynthia DuarteSep 4, 2025
How to fix error E4 on Candy Washer?
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  Monica StuartSep 4, 2025
  Error E4 on your Candy Washer indicates too much foam and/or water. Make sure you are using the correct amount of detergent and that it is designed for use in a washing machine.
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Daniel PotterSep 8, 2025
Why is my Candy CSOW 4963TWCE-80 Washer vibrating so much during spin cycle?
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  Catherine DavisSep 8, 2025
  Excessive vibrations or noises during the spin cycle of your Candy Washer can be due to several reasons: * The washing machine may not be level. Adjust the feet as needed. * Ensure that the transport screws, rubber bungs, and spacer tubes have been removed. * Check the drum for any foreign objects like coins or buttons.

Summary

General Safety Rules

Intended Use and General Precautions

Defines appliance usage locations and general safety rules for operation.

Child Safety and Supervision

Guidelines for child safety, supervision, and keeping young children away.

Electrical and Water Supply Safety

Covers supply cord, water hose, and pressure requirements for safe connection.

Installation and Operational Safety

Addresses appliance placement, door restrictions, and safe operation protocols.

Material Handling and Fire Prevention

Details safe handling of soiled items and materials prone to ignition.

Electrical Connection and Maintenance Safety

Covers electrical safety, proper unplugging, and maintenance precautions.

Operational Warnings and Moving Precautions

Highlights warnings about water temperature, environmental exposure, and moving the appliance.

Installation

Transportation Screw Removal

Instructions for removing transportation screws and associated parts for installation.

Securing Openings and Packaging Safety

Covers covering screw holes and keeping packaging materials away from children.

Base Sheet Placement

Guide for placing the corrugated plastic sheet at the appliance base.

Hydraulic Connections

Details on connecting water hoses, including special features like AquaStop.

Final Installation and Levelling

Covers final placement, levelling the appliance, and plugging it in.

Detergent Drawer

Detergent Drawer Compartments

Identifies the compartments for prewash, main wash, and special additives.

Liquid Detergent Dosing and Special Models

Guidance on using liquid detergents, special cups, and automatic dosing systems.

Practical Hints

Laundry Sorting and Preparation

Tips on sorting laundry, preparing items, and general washing advice.

Energy and Resource Saving Tips

Advice on maximizing load size, choosing efficient programmes, and saving water/energy.

Washing Programme and Detergent Guidance

Recommendations on pre-washing, water temperature, and proper detergent selection and dosing.

Detergent Use and Ecological Effects

Guidance on specific detergent types, foam issues, and effects of ecological detergents.

Cleaning and Maintenance

Exterior Cleaning

Instructions for cleaning the appliance's external cabinet safely.

Detergent Drawer Cleaning

Steps for cleaning the detergent drawer, including special instructions for auto-dosing systems.

Pump Filter Cleaning

Detailed guide on how to access, clean, and replace the pump filter.

Preparation for Moves or Long Disuse

Steps for preparing the appliance for storage or moving, including draining and securing parts.

Remote Control (Wi-Fi)

App Enrollment and Setup

Instructions for downloading the app and enrolling the appliance for Wi-Fi control.

Enabling Remote Control

Steps to activate remote control, including checking internet connection and setting the programme selector.

Disabling Remote Control and Safety

Procedures to exit remote control mode and safety considerations for door opening.

Quick User Guide

Appliance Operation Overview

Explains automatic water adjustment and basic steps for program selection.

Drying Cycle and Program Start

Guide for initiating drying cycles and starting the appliance.

Technical Data and Program Table Reference

Lists key technical specifications and directs users to the program table.

Controls and Programs

Control Panel Overview

Identifies and describes the main buttons and indicators on the control panel.

Program Selection and Operation

Steps for selecting programs, using Start/Pause, and understanding programme duration and end states.

Advanced Program Functions

Covers cancelling programs, using delay start, and managing drying selection and steam functions.

Specialised Controls and Indicators

Details on using steam, rapid/stain level, temperature, spin speed, child lock, and Kg Detector.

Indicator Lights and Door Status

Explains the function of various indicator lights and the door lock status.

Information for the Test Laboratories

Standard Programmes (Directive 96;60;CE)

Details washing and drying programs for test compliance under older directives.

Standard Programmes (EU No 2019;2023)

Details washing and drying programs for test compliance under current directives.

Programme Adjustment Notes

Information on automatic drying, stain level adjustment, rapid program selection, and steam function availability.

Description of Programmes

General Washing Advice and Program Selection

Provides general washing advice, warnings, and guidance on selecting programs.

Standard Washing Programs

Details Cottons, ECO 40-60, Wash and Dry, Cottons + Prewash, Synthetics & Coloured, Rinse, and Drain + Spin programs.

Specialised Washing Programs

Details on Rapid, Mixed & Coloured, Perfect Cotton, Special 49', and Wool/Delicates 49' programs.

Drying Program Guidance

Instructions and warnings for using drying programs, including specific types like Dry Wool, Low Heat, and High Heat.

Drying Cycle

Drying Guidance and Laundry Sorting

Provides general drying advice and methods for sorting laundry by care symbols, size, and fabric type.

Correct Drying Procedure and Program Selection

Outlines the steps for drying, including load limits, program selection, and dryness levels.

Drying Cycle Operation and Automatic Wash;Dry

Details on running the drying cycle, including preconditions, warnings, and automatic wash/dry sequence.

Troubleshooting and Warranty

Error Code Explanation

Details the format of error codes displayed by the machine and their meanings.

Common Error Codes and Solutions

Provides causes and practical solutions for common error codes like E2, E3, E4, and E7.

Other Anomalies and Troubleshooting

Addresses issues like the machine not starting, leaks, spin problems, and vibrations.

Warranty Information and Service

Explains warranty terms, how to obtain assistance, and product compliance.

Candy CSOW 4963TWCE-80 Specifications

General

Door color	Chrome
Door hinge	Left
Motor type	Brush
Water fill	Cold
Display type	LED
Loading type	Front-load
Certification	Woolmark
Drum material	Stainless steel
Product color	White
Built-in display	Yes
Appliance placement	Freestanding
Inverter technology	No
Drying system	Condensation
Drying capacity	6 kg
Washing capacity	9 kg
Delay start (max)	24 h
Residual moisture	53 %
Spin-drying class	B
Cycle time washing	228 min
Maximum spin speed	1400 RPM
Noise level (spin)	81 dB
Noise level (wash)	60 dB
Noise level (drying)	61 dB
Number of drying programs	3
Number of washing programs	14
Cycle time washing & drying	470 min
Cycle time (quick washing program)	14 min
Washing class	A
Country of origin	China
Annual water consumption washing	13600 L
Annual energy consumption washing	234 kWh
Annual water consumption washing & drying	27000 L
Annual energy consumption washing & drying	1224 kWh
Cord length	1.5 m
Inlet hose length	1 m
Power plug type	Type G
AC input voltage	220 - 240 V
Energy saving mode	-
Energy efficiency scale	A to G
Water consumption washing per cycle	49 L
Energy consumption washing per cycle	1.17 kWh
Water consumption washing & drying per cycle	86 L
Energy consumption washing & drying per cycle	6.12 kWh