Canon TS5151 - Troubleshooting: Errors and Messages

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Errors and Messages

An Error Occurs

Message (Support Code) Appears

301

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Table of Contents2
Using Online Manual9
Symbols Used in this Document10
Touch-Enabled Device Users (Windows)11
Trademarks and Licenses12
Basic Operation23
Printing Photos from a Computer24
Printing Photos from a Smartphone/Tablet29
Copying32
Network36
Restrictions38
Network Connection Tips40
Default Network Settings41
Another Printer Found with same Name43
Connecting to Another Computer Via Lan/Changing from USB to LAN Connection44
Printing Network Settings45
Changing Wireless LAN Connection Method50
Handling Paper, Originals, FINE Cartridges, Etc51
Loading Paper52
Paper Sources53
Loading Paper in the Rear Tray54
Loading Paper in the Cassette59
Loading Envelopes64
Loading Originals68
Loading Originals on the Platen Glass69
Loading Based on Use71
Supported Originals74
How to Detach / Attach the Document Cover75
Replacing a FINE Cartridge76
Replacing a FINE Cartridge77
Checking Ink Status on the LCD82
Ink Tips83
Maintenance84
If Printing Is Faint or Uneven85
Maintenance Procedure86
Printing the Nozzle Check Pattern89
Examining the Nozzle Check Pattern91
Cleaning the Print Head93
Deep Print Head Cleaning95
Aligning the Print Head97
Performing Maintenance Functions from Your Computer (Mac OS)100
Opening Remote UI for Maintenance101
Cleaning the Print Heads102
Adjusting Print Head Position104
Checking Ink Status from Your Computer105
Cleaning106
Cleaning Paper Feed Rollers107
Cleaning Inside the Printer (Bottom Plate Cleaning)109
Overview112
Safety113
Safety Precautions114
Regulatory Information115
Weee (Eu&Eea)118
Handling Precautions128
Legal Restrictions on Scanning/Copying129
Printer Handling Precautions130
Transporting Your Printer131
When Repairing, Lending, or Disposing of the Printer132
Keeping Print Quality High133
Main Components and Their Use134
Main Components135
Front View136
Rear View138
Inside View139
Operation Panel140
Power Supply141
Confirming that the Power Is on142
Turning the Printer on and off143
Checking the Power Plug/Power Cord145
Unplugging the Printer146
LCD and Operation Panel147
Changing Settings149
Changing Printer Settings from Your Computer (Mac OS)150
Managing the Printer Power151
Changing the Printer Operation Mode152
Changing Settings from Operation Panel153
Changing Settings from Operation Panel154
Setting Items on Operation Panel156
Print Settings157
LAN Settings158
Device User Settings163
Language Selection165
Firmware Update166
Feed Settings167
Reset Setting168
Web Service Setup169
System Information170
ECO Settings171
Quiet Setting173
Specifications174
Information about Paper178
Supported Media Types179
Paper Load Limit181
Unsupported Media Types183
Handling Paper184
Printing185
Printing from Computer186
Printing from Application Software (Airprint)187
Printing Using Airprint188
Adding Airprint Printer191
How to Open Airprint Printer Settings Screen192
Display the Printing Status Screen193
Deleting the Undesired Print Job194
Removing Airprint Printer that Is no Longer Required from List of Printers195
Printing from Smartphone/Tablet196
Printing from Ios Device (Airprint)197
Printing/Scanning with Wireless Direct201
Printing Using Operation Panel206
Printing Templates such as Lined or Graph Paper207
Paper Settings211
Copying215
Making Copies216
Setting Items for Copying219
Scanning222
Scanning from Computer (Airprint)223
Scanning According to Item Type or Purpose (IJ Scan Utility Lite)224
IJ Scan Utility Lite Features225
Scanning Easily (Auto Scan)227
Scanning Documents and Photos229
Scanning Tips230
Positioning Originals (Scanning from Computer)231
Frequently Asked Questions234
Network Settings and Common Problems236
Network Communication Problems238
Cannot Find Printer on Network239
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)240
Checking Power Status241
Checking PC Network Connection242
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN Settings243
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment244
Checking Printer's IP Address246
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Security Software Settings247
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings248
Cannot Proceed Beyond Printer Connection Screen249
Cannot Find Printer While Using Wireless LAN251
Network Connection Problems254
Printer Suddenly Cannot be Used255
Network Key Unknown260
Printer Cannot be Used after Replacing Wireless Router or Changing Its Settings262
Other Network Problems264
Checking Network Information265
Restoring to Factory Defaults268
Printing Problems269
Printing Does Not Start270
No Ink Comes out272
Paper Does Not Feed Properly/"No Paper" Error273
Print Results Are Unsatisfactory276
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear278
Colors Are Unclear281
Lines Are Misaligned282
Paper Is Smudged / Printed Surface Is Scratched283
Vertical Line Next to Image287
Scanning Problems (Mac OS)288
Scanning Problems289
Scanner Does Not Work290
Scanner Driver Does Not Start291
Mechanical Problems292
Power Does Not Come on293
Power Shuts off by Itself294
USB Connection Problems295
Cannot Communicate with Printer Via USB296
Installation and Download Problems297
Cannot Install MP Drivers (Windows)298
Updating MP Drivers in Network Environment (Windows)300
Errors and Messages301
An Error Occurs302
Message (Support Code) Appears303
List of Support Code for Error310
List of Support Code for Error (Paper Jams)312
Paper Is Jammed Inside Printer318
Removing Jammed Paper from Rear Side321

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