Carrera impel - Troubleshooting; System Issues; Battery & Charging Issues

EN-25Halfords Carrera Impel
9. Troubleshooting
When your e-bike has issues, you can check the following instructions for basic
troubleshooting.Iftheproblemcannotbeidentiedorsolved,pleasecontactyournearest
Halfords store.
9.1. System issues
• System cannot be turned on
- Check the battery charge status: If the battery charge is low or if the battery is even
empty,pleaserechargethebatterywithacertiedcharger.
- Check the cable connection: Check that external cable connections are properly
connected. If external connections are all properly connected, please contact your
nearest Halfords store for further inspection.
• No assistance power
- Charge level: check the charge level; at 4% battery charge and below, the riding
supportwillstop.Theremainingchargeisreservedtopowerthelights(ifequipped
andpoweredbytheassistsystem)foruptotwohours.
- Check your riding assist level on the console: You will only feel the riding support from
l evel 1 to level 3.
- Pedal the e-bike: The e-bike only provides riding support power when you keep
pedaling. Riding support will be shut down immediately when you stop pedaling.
- System overheat: Are you riding on long slopes in the heat or put an overload weight
on your e-bike for a long time? The e-bike assist system may overheat.
- Pleaseturno󰀨thesystem,thentakeyoure-biketoawell-ventilatedareaandletit
cool down for at least 10 minutes.
- Speed limitation: The e-bike drive output only supports to a maximum speed as
demanded by local regulations; as soon as you have reached this speed limit, the
e-bike system suspends the riding support, then automatically reactivates when your
speed is below the speed limit.
• The lights do not illuminate
- Check the charge level of the battery, charge if necessary.
When the battery charge is below 4%, the remaining charge is reserved to power the
lights for up to two hours. At 0% charge, the lights will not illuminate anymore.
- Check if all the connectors of the electric cables are properly connected.
If you are not sure, contact your nearest Halfords store.
9.2. Battery & charging issues
• The battery quickly loses energy
- The battery may be near the end of its service life, contact your nearest Halfords
store for further service.
- Thebatterycapacitymaybea󰀨ectedbyambienttemperature,especiallyincold
weather.