Alarm troubleshooting
Network Extender 3
User Guide
5-8
20036 IPsec tunnel expiry The device cannot communicate with
Verizon's Network.
Please check the LAN/
Firewall settings,
connectivity status and
available bandwidth. When
the connection is
re-established, the device
will attempt to create a new
tunnel automatically.
If the problem persists,
please contact Verizon
Wireless Customer Service.
20037 IPsec IKE SA expiry The device cannot communicate with
Verizon's Network.
Please check the LAN/
Firewall settings,
connectivity status and
available bandwidth. When
the connection is
re-established, the device
will attempt to create a new
tunnel automatically.
If the problem persists,
please contact Verizon
Wireless Customer Service.
20038 Operator Certificate
Expired
The device cannot communicate with
Verizon's Network.
Please check the LAN/
Firewall settings,
connectivity status and
available bandwidth. When
the connection is
re-established, the device
will attempt to download
certificate automatically from
Verizon's Network.
If the problem persists,
please contact Verizon
Wireless Customer Service.
Table 5-2. Alarm troubleshooting (continued)
Unique
Alarm ID
(Code)
Alarm Description Recommendation
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