FAULT FINDING TABLE
14
Symptom
No response from remote
h
andset, no audible beep from
the fire - handset indicator light
does not illuminate.
No response from remote
handset, no audible beep from
the fire - handset indicator light
illuminates.
Main burner does not light -
ignition sequence begins
(audible beep), continuous
sparking.
Main burner does not light at
end of ignition sequence -
ignition sequence begins
(audible beep), sparking stops
after three ignition attempts.
Possible Cause
Low power from handset
battery.
Incorrect handset operation.
No ‘line of sight’ to remote
receiver.
poor positioning of receiver.
Main batteries flat or broken
connection.
Electronic ‘lock-out’ due to
uncontrolled shut off (e.g.
interrupted gas supply,
thermocouple short-circuit*,
safety pilot shutdown).
Pilot does not light - no gas
supply to pilot/burner.
Pilot does not light - no spark
at electrode/pilot head.
Pilot lights correctly - control
board not recognising flame.
‘Dummy switch’
missing or
faulty (appliance with remote
control only).
Low gas pressure.
Magnet unit not engaging
correctly.
Fault in control board.
Action
Replace handset battery
Ensure both (round) ignition
buttons are being pressed
simultaneously.
Ensure handset is pointing
directly at the receiver.
Ensure receiver is correctly
positioned (domed surface
pointing towards room) and
allows ‘line of sight’ from the
handset.
Check power supply (multi-
meter across terminals) and
battery cable/connections -
replace as necessary.
Reset the fire controls by
pressing the top left button on
the handset.
Ensure thermocouple wire is
not damaged and is not
rubbing against any metalwork.
Check gas supply is ‘ON’.
Ensure ignition lead is
correctly fitted at both ends
(control board and pilot).
Ensure thermocouple is
connected to the control board
and spade connections are not
loose - replace board as
necessary
.
Ensure switch socket on
control board has a plug fitted
(small plug with black loop).
Check gas pressure and that
all taps/shut-offs are fully open
and free of grease.
Replace valve.
Replace control board.
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