CCL 216B - Auto Call Back; From Busy Junction Lines; From Busy Extensions; Auto Call Disconnection

Where- M = 1 for Welco m e Messag e (10 Secs)
= 2 for Busy Messag e (5 Secs)
= 3 for No Answer Messag e (5 Secs)
Busy Message ON/OFF:
The facility of playing Busy messag e can be turned ON or
OFF. To turn ON Busy Messag e: Dial #*000 0 + 124 #
To turn OFF Busy Messag e: Dial #*0000 + 134#
Ring Time Settin g:
This is the time for which call will ring on dialed extensio n.
Dial #*0000 + 496 TT # where TT is time duratio n in seconds (01-99 )
Extension Numbe r Dial Timeout:
After the welcome messag e is played, the user must dial an extensio n numb er within this time period.
If no extensio n numb er is dialed, then the messag e can either be repeated or call can be transf erred to an extensio n.
Dial #*0000 + 160 TT # where TT is time duratio n in seconds (01-10 )
Auto Atten dant Mode Settings
1. Options when caller doesn’t dial any number / dials a wrong number :
a) Disconnec t Junction Line: # * 0000 + 160 #
b) Transfe r the call to Operator: # * 0000 + 161 #
If operato r is busy, call will ring as per program m ed junctio n landing in Simultaneo us/ Round Robin.
c) Transfe r the call as defined in Junction Landing: # * 0000 + 1616 #
Default: Call is transf erred to Operato r.
2. Options when called extensio n in busy or not answe red:
a) Disconnec t Junction Line: # * 0000 + 166 #
b) Transfer the call to Opera tor: # * 0000 + 1660 #
If operato r is busy, call will ring as per program m ed junctio n landing in Simultaneo us/ Round Robin.
c) Transfe r the call as defined in Junction Landing: # * 0000 + 1666 #
d) Play Welcom e Messag e again: # * 0000 + 1665 #
Default: Call is transf erred to Operato r.
. Auto Call Back .
From Busy Junction Lines
To get a call back when any of the busy Junctio n lines get free, following is the proced ure:
Dial 0
Get engaged tone
Dial #
Keep the handset down.
As soon as any one of the busy Junctio n lines gets free, the Extensio n will ring. It will ring once and the user can pick
Handset within 10 secs to get connected to the Junctio n line.
From Busy Extensions
To get a call back when any of the busy Extensio n gets free, following is the proced ure:
Dial Extensio n Numb e r
Get engaged tone
Dial # and Keep the handset down.
As soon as the busy Extensio n gets free, the called and calling Extensio ns will ring simultaneo usly. User can
pick handset within 10 secs to get connected to each other.
. Auto Call Disconnection .
Selected extensio ns can be program m ed to disconnect Out going Junctio n call after talking for a set time.
Proced ure: Dial #* 0000 + 6 NN TT #
Where, N= Last two digits of the Extensio n Numb er.
TT= 01 to 99. Time in minutes after which the Junctio n call is to be
disconnected. Note: In default there is no restrictio n.
: This auto call disconnectio n is not applicable on incoming Junctio n
calls. To cancel this feature: Dial #* 0000 + 6 NN 00 #
. Barge-In .
Extensio n numb er 601 and 602 have the facility to barge into any Extensio n or Junctio n Line and overhe ar or talk in
conference.
To listen to a Junctio n line, dial # 7 J where J= Junctio n Numb e r 1 or 2
To listen to an Extensio n, dial # 77 Ext Numb er
. Call Forward .
There are two types of Call Forwarding :