• Never submerge the terminal in water, throw into fire or expose to high humidity. The device
should be cleaned with a soft damp cloth. Do not use chemical cleaners.
• Repairs may only be performed by authorized agents of CCV.
• Do not expose the device to temperatures outside the approved limits.
• Keep sufficient distance to mobile phones and wireless devices because these may cause
interference. This is not necessary for devices that are able to perform a contactless transaction
(e.g. mobile with NFC interface).
• Please obtain regular information about available and/or necessary updates or product
extensions (Hotline of your network operator).
• Following software updates, telephone installation changes, or other changes to the terminal the
complete payment operation including closing should be tested.
• Damage to or removal of the identification labels and seals on the equipment will void your
warranty.
• If any cables become damaged, use a replacement.
• Do not insert unknown materials into any port on the terminal, this may cause serious damage to
the device.
• The terminal is designed for outdoor use; however, during normal use, its surface should still be
kept clear of dirt and possible liquid contaminants.
• While the terminal is designed to resist ingress of dust and liquids such as water hoses. Keep the
back of the device away from dust and liquids as much as possible.
• Maintain a sufficient distance to other electrical devices - this can lead to malfunctions.
• Make sure the various cables connect to provide the appropriate voltages at the proper pins.
• If you want to reset or change your terminal please make sure that all transactions are transferred to
your payment provider by an end of day closure.
• The terminal contains tamper-proofing features; these circuits will trigger if the device is
disassembled, at which point it will have to be rearmed before the device is ready to resume
operation.
• Check the integrity of the Terminal. Check if the Terminal shows damage and manipulation and the
seal is unbroken. If you detect damage, tampering or a broken seal do not operate the Terminal.
Contact your payment provider or CCV support at hotline@ccv.eu.
• Important! Please ensure that the terminal is connected, configured and tested so as to execute
updates via remote maintenance server (TMS) and CCV Store. Please also ensure possibility that
updates can be initiated via the vending machine interface or the network-provider. In installation
lacking a network connection where remote maintenance is not possible, it must be ensured that
the integrator carries out on-site updates using service tools (Terminal Supervisor 3) and that
additional costs will occur.
• It must be ensured that software tools (Terminal Supervisor 3, Updatempp, etc.) are regularly
updated. The current versions are available from the CCV download server. (https://download.ccv-
deutschland.de)
• CCV points out that regular operational and security relevant updates could be required. Not
carrying out these updates can lead to loss of approval and/or malfunction. CCV notifies of
necessary updates in an appropriate time of period via release-notes. The provision of updates
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