ChargePoint CT4000-HD - Page 9

Page 17
Page 16
Code Symptom Possible cause(s)
Recommended
Action(s)
206-FLC Before activation:
After activation:
You will see the code
listed on Help > Station
Codes and the port
status icons will show:
n = the number of the applicable port
or
Floating Line Connection
The voltage of an AC
input line has fallen
below 80 volts AC
relative to ground.
Even if the line to line
voltage measures
nominally 208 or 240
volts, the voltage of each
line must be greater than
80 volts when measured
to ground.
The two most common
causes of a Power Line
Fault are:
• A poor connection in
the wiring supplying
power and the ground
connection to the
station. There could
be a poor connection
between the buss bar
and circuit breaker,
the breaker to the
branch circuit feeding
the station, or at
any splice along the
branch circuit.
• The station is
connected to
an incompatible
improperly grounded
power source. All
power and ground
connections must be
clean and tight and
carry the full rated
current of the station.
Do not connect
the station to an
ungrounded (fl oating
neutral) system, a
corner grounded
Delta system, or the
high (or “stinger” leg)
of a center grounded
Delta system.
Correct any faulty
connections.
Verify that the
station is connected
to a system with
its neutral properly
grounded according
to NEC Article 250.
Verify the station
is connected to a
compatible and
properly grounded
power source. See
Chapter 1 of the
CT4000 Installation
Guide.
If the error persists,
call ChargePoint
Customer Support at
1-877-850-4562.
Code Symptom Possible cause(s)
Recommended
Action(s)
ChargePoint Support may need to resolve the following station codes that begin with the digit “3”:
301-BA
Breakaway Fault
The cable has been
removed from the station
or is damaged. The
station is not operational.
Call ChargePoint
Customer Support at
1-877-850-4562 to
arrange to have the
station replaced.
302-GST
n = the number of the applicable port
or
GFCI Self Test Failed
The station detected
a ground fault during
power up and is not
operational.
End the session by
inserting the station’s
plug back into its
holster, then restart
the session.
If the error persists,
call ChargePoint
Customer Support at
1-877-850-4562.
303-RSC
n = the number of the applicable port
or
Relay Stuck Closed
When attempting to
end a charging session,
the relay stays closed.
Although the driver can
return the station’s plug
to its holster, the station
doesn’t end the session.
Therefore, a new session
can not be started.
Call ChargePoint
Customer Support at
1-877-850-4562 to
arrange to have the
station replaced or
repaired.
305-LCO
Pilot Unreachable
The station is out of
service.
Disconnect and
reconnect power.
If the error persists,
call ChargePoint
Customer Support at
1-877-850-4562 to
arrange to have the
station replaced or
repaired.
306-BF
Boot Fault
The station is out of
service.
Disconnect and
reconnect power.
If the error persists,
call ChargePoint
Customer Support at
1-877-850-4562 to
arrange to have the
station replaced or
repaired.
307-HE
Hardware Error
The station is out of
service.
Disconnect and
reconnect power.
If the error persists,
call ChargePoint
Customer Support at
1-877-850-4562 to
arrange to have the
station replaced or
repaired.
TroubleshootingTroubleshooting