ChargePoint CT4000-HD - Page 8

Page 15
Page 14
Code Symptom Possible cause(s)
Recommended
Action(s)
202-EF
Earth Fault
The station has
detected a poor ground
connection and the
station is not operational.
Disconnect power
and check that the
station is properly
grounded. After
ensuring the station
is properly grounded,
reconnect power.
If the error persists,
try unplugging the
head assembly and
plugging it back in.
If the error continues
to persist, call
ChargePoint
Customer Support at
1-877-850-4562.
203-SNP The banner between the
port icons displays
“STATION NOT
ACTIVATED ON
CHARGEPOINT - GRACE
SESSIONS REMAINING
(N).”
When all grace sessions
have been used:
Station not activated
The station can be
used to charge for the
specifi ed number of
remaining grace sessions.
When all grace sessions
have been used, the
station is not operational.
Arrange for the
station to be
activated on
ChargePoint.
204-NGNP Before activation:
The banner between the
port icons displays
“NO GATEWAY WITHIN
RANGE.”
After activation:
All you will see is the
code listed on Help >
Station Codes.
Non-Gateway Not Paired
The station is set up to
communicate with a
gateway station that is
either not within range,
or is not powered on.
Verify that the
gateway station is
powered on and
located within 150
feet line of sight (no
obstructions).
If the error persists
after these
requirements are
met, call ChargePoint
Customer Support at
1-877-850-4562.
Code Symptom Possible cause(s)
Recommended
Action(s)
205-UNS Before activation:
The banner between the
port icons displays
“NETWORK SIGNAL
NOT DETECTED.”
After activation:
All you will see is the
code listed on Help >
Station Codes.
Unknown Network Signal
The gateway station is
unable to establish a
network connection on
AT&T/Verizon (US) or
Rogers (Canada).
Ensure the station is
receiving an adequate
signal strength from
the cellular network.
To do so, display the
Service menu*, then:
• Check the
network signal
for each type
of modem by
choosing: Basic
mode > Display
last measured
RSSI. The
strength of the
signal should be
A, B, or C.
• If the network
signal is Grade
D, or if a better
network signal
is available on
the other type
of modem,
change modems
by choosing:
Basic mode >
Change modem
technology
(CDMA or GSM).
If the signal strength
is either weak (D)
or not available for
both CDMA and
GSM, arrange for
cellular repeaters to
be installed near the
installation site.
If the error persists
when the station
shows a strong
network signal,
call ChargePoint
Customer Support at
1-877-850-4562.
*To display the
station’s Service
Menu, scan your
ChargePoint Service
card (if the station
is activated) or, if
the station is not
activated, press the
three station buttons
as described on
page 8.
TroubleshootingTroubleshooting