Cisco 500 Series Troubleshooting And Maintenance

Troubleshooting and Maintenance
• Troubleshoot Your Cisco Headset 500 Series, on page 1
• Maintain Your Cisco Headset 500 Series, on page 10
Troubleshoot Your Cisco Headset 500 Series
You may experience issues related to the following scenarios:
• Your headset cannot communicate with your selected call device.
• The sound in your headset speakers is poor.
• You cannot be understood when you speak into the headset microphone.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Related Topics
Report Headset Issues Through Your Cisco IP Phone, on page 8
What to Do First
Try these actions first if you have trouble with your Cisco Headset 500 Series.
• If you are using the Cisco Headset 520 Series or Cisco Headset 530 Series:
• Unplug and replug your headset into your call device
• If you are using the Cisco Headset 560 Series:
• Unplug your headset base from its power source, wait a moment, and plug the power source back
in.
• Restart your wireless headset. Press and hold for 4 seconds to power your headset off
and place your headset in the cradle on the base.
• Check the connection between your headset base and your call device. Make sure that all cords
are properly plugged in.
• Check your device settings to see if your headset is detected.
Troubleshooting and Maintenance
1

Cisco 500 Series Specifications

General

Model	Cisco 500 Series
Category	Switch
Mounting	Rack-mountable
Management	Web-based, CLI, SNMP
Ports	24, 48
Port Speed	10/100/1000 Mbps
PoE Support	Available on some models
Switching Capacity	Up to 176 Gbps
MAC Address Table Size	16, 000 entries
Security	ACLs, 802.1X
Quality of Service (QoS)	Yes
Dimensions	Varies by model
Weight	Varies by model
Humidity	10% to 90% non-condensing
Power Supply	Internal
Power Consumption	Varies by model
Jumbo Frame Support	Up to 9216 bytes