Cisco 500 Series Troubleshooting And Maintenance

• Try a different headset or audio source with your call device.
• On a Cisco IP Phone, use the handset to make a call.
• Try these steps if you decide your headset is the source of the poor audio quality.
• Make sure you have the most recent firmware versions on both your headset and your call device.
• Unplug and plug in the headset cables.
• Press and hold the Press and hold the Call button for 4 seconds to turn off the headset. Place the
headset on to the base to pair with the headset.
• Make sure that your base is not receiving interference from other DECT sources. For best call quality,
make sure that your headset base is at least 3 feet (1 meter) away from another Cisco headset base.
• Make sure that you are not taking your headset too far from the base.
Related Topics
Cisco Headset 560 Series
You Can't Hear Sound Through Your Cisco Headset 520 Series and Cisco Headset 530 Series
Problem
There is little or no sound coming through your Cisco Headset 520 Series or Cisco Headset 530 Series.
Solution
• Check the volume level on your headset. Press the volume controls on your inline controller or wireless
headset to adjust the sound level.
• Ensure that the audio output on your device is set to Cisco Headset.
• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications
and select Accessories.
• On a Cisco IP Phone with Multiplatform Phone firmware: Press Applications and select Status >
Accessories.
• On Cisco Jabber: Click Menu > Options > Audio.
• In Cisco Webex: Click on your profile picture and select Settings > Audio > Cisco Headset.
• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.
• Close any other calling soft clients.
You Can't Hear Sound Through Your Wireless Headset
Problem
There is little or no sound coming through your wireless headset.
Troubleshooting and Maintenance
3
Troubleshooting and Maintenance
You Can't Hear Sound Through Your Cisco Headset 520 Series and Cisco Headset 530 Series

Cisco 500 Series Specifications

General

Model	Cisco 500 Series
Category	Switch
Mounting	Rack-mountable
Management	Web-based, CLI, SNMP
Ports	24, 48
Port Speed	10/100/1000 Mbps
PoE Support	Available on some models
Switching Capacity	Up to 176 Gbps
MAC Address Table Size	16, 000 entries
Security	ACLs, 802.1X
Quality of Service (QoS)	Yes
Dimensions	Varies by model
Weight	Varies by model
Humidity	10% to 90% non-condensing
Power Supply	Internal
Power Consumption	Varies by model
Jumbo Frame Support	Up to 9216 bytes