Name: Cisco 500 Series
Brand: Cisco
Rating: 4 (1 reviews)

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Solution

• Check the volume level on your headset.

• Ensure that the audio output on your device is set to Cisco Headset.

• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications

and select Accessories.

• On a Cisco IP Phone with Multiplatform firmware: Press Applications and select Status >

Accessories.

• On Cisco Jabber: Click Menu > Options > Audio.

• In Cisco Webex: Click on your profile picture and selct Settings > Audio > Cisco Headset.

• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.

• Ensure that the headset base is plugged into a power source. The headset cannot function without its

base.

• Close any other calling soft clients.

• Make sure that your wireless headset is paired with its base. Place the headset into the base to pair the

headset and base. Make sure that the headset is properly seated. When joined, the headset and base

sync automatically.

• Check that the headset base is properly connected to your desired call device.

• If you use your headset with a multibase, make sure that your desired call source is selected.

• Check the battery level on your wireless headset.

Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series

Problem

You cannot be heard when using your Cisco Headset 520 Series or Cisco Headset 530 Series.

Solutions

• Check to make sure your microphone is not muted. Press Mute on your controller or to mute and unmute

your microphone. When you are muted on a call, Mute on your inline controller or call indicator LED on

your base shows solid red.

Troubleshooting and Maintenance

Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series

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