Why is the main screen not active on my Cisco IP Phone?
Several factors can cause the main phone screen to be inactive. The network might be busy due to insufficient bandwidth, or your phone could be out of range of its access point. The phone might be searching for a wireless network access point or failing authentication. Finally, the phone could be waiting for DHCP to assign an IP address.
How to display a missing softkey on a Cisco 7921G?
If a softkey is missing, first press the Options button and scroll to see if it's hidden. The softkey might also appear after you change the line state, such as placing or connecting a call. It is also possible that your phone is not configured to support the feature associated with the softkey.
What to do if Join fails on Cisco IP Phone?
The Join function requires multiple selected calls. Ensure you've selected at least one call in addition to the active call and that all selected calls are on the same line. If necessary, transfer calls to one line before joining them.
Why does Barge fail and result in a fast busy tone on my Cisco 7921G IP Phone?
Barge might fail if you are trying to barge an encrypted call and your phone is not configured for encryption. Also, you cannot barge a call on another Cisco Unified Wireless IP Phone.
Why is the Settings menu unresponsive on my Cisco IP Phone?
Your system administrator might have disabled the Settings menu on your phone.
What happens if I get disconnected from a call joined with Barge on Cisco 7921G IP Phone?
You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Why does Cisco CallBack fail?
CallBack might fail if the other party has call forwarding enabled.
To Next Page
General
