7-11
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1
OL-14620-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
:No DNS server IP A name was specified but
DHCP or static IP
configuration did not specify a
DNS server address.
• If the phone has a static IP address, verify
that the DNS server has been configured.
See the
“Network Configuration Menu”
section on page 4-7 section for details.
• If you are using DHCP, the DHCP server
has not provided a DNS server. Check the
DHCP server configuration.
No CTL installed A certificate trust list (CTL)
file is not installed in the
phone.
Occurs if security is not configured, the CTL
file does not exist on the TFTP server.
For more information, refer to Cisco
Unified
Communications Manager Security
Guide.
Programming Error The phone failed during
programming.
Attempt to resolve this error by power cycling
the phone. If the problem persists, contact
Cisco technical support for additional
assistance.
Successful—MD5 The phone attempted an
802.1X transaction and
authentication achieved.
The phone achieved 802.1X authentication.
TFTP access error TFTP server is pointing to a
directory that does not exist.
• If you are using DHCP, verify that the
DHCP server is pointing to the correct
TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the
“Network Configuration Menu” section
on page 4-7 for details on assigning a
TFTP server.
TFTP file not found The requested load file (.bin)
was not found in the TFTPPath
directory.
Check the load ID assigned to the phone (from
Cisco Unified
Communications Manager,
choose Device > Phone). Verify that the
TFTPPath directory contains a .bin file with
this load ID as the name.
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action
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