Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
9-6
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1
OL-14620-01
Cisco Unified Communications Manager group. If none of these options contain
IP addresses or show Active or Standby, the phone is not properly registered with
Cisco
Unified Communications Manager. See the “Checking Network
Connectivity” section on page 9-4 for tips on resolving this problem.
Cisco Unified Communications Manager and TFTP Services Are Not Running
If the Cisco Unified Communications Manager or TFTP services are not running,
phones may not be able to start up properly. However, in such a situation, it is
likely that you are experiencing a system-wide failure, and other phones and
devices are unable to start up properly.
If the Cisco Unified Communications Manager service is not running, all devices
on the network that rely on it to make phone calls will be affected. If the TFTP
service is not running, many devices will not be able to start up successfully.
To start a service, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose Cisco
Unified Serviceability from the Navigation drop-down list and click Go.
Step 2 Choose Tools > Control Center - Network Services.
Step 3 Choose the primary Cisco Unified Communications Manager server from the
Server drop-down list.
The window displays the service names for the server that you chose, the status
of the services, and a service control panel to start or stop a service.
Step 4 If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.
Note A service must be added before it can be started or stopped. To activate a service,
choose Tools > Service Activation.
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