Basic Call Handling
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your 
system administrator for more information about these additional options.
If you want to... Then...
For more information, 
see...
Place a call while another call 
is active (using a different 
line)
1. Press  for the new line. The first 
call is automatically placed on hold.
2. Enter a number.
Using Hold and Resume, 
page 22
Speed dial a number Do one of the following:
• Press  (a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
Speed Dialing, page 34
Dial from a corporate 
directory on the phone
1. Choose > Corporate 
Directory (exact name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
Using Call Logs, page 52
Dial from a corporate 
directory on your personal 
computer using 
Cisco
WebDialer
1. Open a web browser and go to a 
WebDialer-enabled corporate 
directory. 
2. Click the number that you want to 
dial.
Using Cisco WebDialer, 
page 73
Use Cisco CallBack to receive 
notification when a busy or 
ringing extension is available
1. Press CallBack while listening to the 
busy tone or ring sound. 
2. Hang up. Your phone alerts you 
when the line is free. 
3. Place the call again.
Your system 
administrator
See if a line associated with a 
speed-dial, call record, or 
directory listing is busy before 
placing a call to that line
Look for Busy Lamp Field indicators. Using BLF to Determine a 
Line State, page 41
Make a priority (precedence) 
call (SCCP phones only)
Enter the MLPP access number, then 
enter the phone number.
Prioritizing Critical Calls, 
page 43
Dial from a Personal Address 
Book (PAB) entry
1. Choose > Personal 
Directory to log in.
2. Choose Personal Address Book and 
search for a listing.
Using Personal Directory 
on Your Phone, page 55