Quick Start
Cisco IP Phone 8800 Series
1 Place a Call
2 Answer a Call
3 Hold
4 Tr
ansfer
5 Conference
6 Mute A
udio
7 Fo
rward All
8 Vo
icemail
9 Di
vert
10 Ca
ll History
11 Directories
12 S
ettings
13 Ph
one Buttons and Hardware
14 US
B Charging
15 Intelligent P
roximity
16 Ti
ps
17 F
or More Information
Note For best results, print on
8.5inch x 14inch (legal-sized) paper.
1 Place a Call
To place a call, pick up the handset and enter a
number. Or, try one of these alternatives.
Make a Video Call
The Cisco IP Phone 8845 and 8865 support video
calls using the built-in camera. To start video while
on a call, open the camera shutter. To stop video
while on a call, close the camera shutter.
Redial Last Number
Press Redial to redial on your primary line. To
redial on another line, press the line button first.
Dial On-Hook
1. Enter a number when the phone is idle.
2. Lift the handset or
press Call, Headset ,
or Speakerphone
.
Speed Dial
Enter a speed-dial item number and press
SpeedDial. You may also have speed dials assigned
to some buttons along the left side of your phone.
2 Answer a Call
New calls display as a flashing amber line button,
an animated icon and caller ID on the screen, and
a flashing red light on your handset.
Answer Multiple Lines
You can answer a call through an actionable
incoming call alert if this feature is available.
If you are talking on the phone when you get
anothe
r call, a message appears on the phone
screen. Press the flashing amber line button to
switch lines and press the session button to answer
the second call and put the first call on hold.
3 Hold
1. Press Hold . The hold icon appears and
the session button flashes green.
2. T
o resume a call from hold, press the session
button, Resume, or Hold.
4 Transfer
1. From an active call, press Transfer .
2. Enter the tran
sfer recipient’s phone number.
3. Press Tr
ansfer again (before or after the party
answers). The transfer completes.
Direct Transfer
You can transfer the active call to the held call
either on the same line or across lines
• From an
active call, press Transfer .
• Press Active calls to sel
ect the held call, and
press Tra n sfer again to finish the call transfer.
5 Conference
1. From an active call, press Conference .
2. Ma
ke a new call.
3. Press C
onference again (before or after the
party answers). The conference begins and the
phone displays “Conference.”
4. Repeat t
hese steps to add more participants.
The conference ends when all participants hang up.
Join Calls
You can conference the active call with the held
calls either on the same line or across lines.
• From an
active call, press Conference .
• Press Active calls to sel
ect the held call, and
press Conference again to create the
conference.
View and Remove Participants
During a conference, press Show Details. To
remove a participant from the conference, scroll to
the participant and press Remove.
6 Mute Audio
1. While on a call, press Mute . The button
glows to indicate that mute is on.
2. Press Mute again to turn mute off.
7 Forward All
1. To forward calls received on your primary line
to another number, press Forward all.
2. T
o forward calls to another number, enter a
phone number.
3. T
o forward all calls to voicemail, press
Messages
4. T
o cancel call forwarding, press Forward off.
To set up forwarding on a secondary line, press the
li
ne button to select the line and press Forward all.
To set up forwarding remotely
, access your Self
Care Portal.
8 Voicemail
New message indicators:
• A
solid red light on your handset
• A
stutter dial tone (if available)
• The vo
icemail icon and number display on the
screen along with one idle session button
Listen to Messages
Press Messages and follow the voice
prompts. To check messages for a specific line,
press the
line button first.
9 Divert
Press Divert when the call is ringing, active, or on
hold. Divert redirects an individual call to
voicemail or to another number set up by your
system administrator.
10 Call History
View Call History
1. Press Applications .
2. S
croll and select Recents.
3. S
elect a line to view. Your phone displays the
last 150 missed, placed, and received calls.
4. T
o view details for a call, scroll to the call,
press More, and then press Details.
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