Maintenance
• Basic Reset, on page 1
• Perform Network Configuration Reset, on page 3
• Perform User Network Configuration Reset, on page 3
• Remove CTL File, on page 3
• Quality Report Tool, on page 4
• Voice Quality Monitoring, on page 4
• Cisco IP Phone Cleaning, on page 5
Basic Reset
Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and
provides a way to reset or restore various configuration and security settings.
The following table describes the ways to perform a basic reset. You can reset a phone with any of these
operations after the phone has started up. Choose the operation that is appropriate for your situation.
Table 1: Basic Reset Methods
ExplanationActionOperation
Resets any user and network setup
changes that you have made, but
that the phone has not written to its
Flash memory, to previously saved
settings, then restarts the phone.
Press Applications . Go to
Admin settings > Reset settings >
Reset device.
Restart phone
Resets user and network setup
settings to their default values, and
restarts the phone.
To reset settings, press
Applications and choose
Administrator Settings > Reset
Settings > Network.
Reset settings
Resets the CTL file.To reset the CTL file, press
Applications and choose
Administrator Settings > Reset
Settings > Security.
Maintenance
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