Cisco Business Edition 4000 End User Guide
November 2018Copyright © 2018 Cisco Systems, Inc. All rights reserved.
Your Phone
1
Incoming call or voicemail indicator
2
Feature and line buttons
3
Softkeys
4
Back, Navigation cluster, and Release
5
Hold, Transfer, and Conference
6
Headset, Speakerphone, and Mute
7
Voicemail, Applications, and Directory
8
Volume
Feature and Line Buttons
Use feature buttons (left side) to view calls on a line or
access features such as Speed Dial. Use line buttons (right
side) to perform tasks such as resuming a held call. If you
use a locale that reads right to left, the feature and line
button locations are swapped.
Buttons illuminate to indicate status:
x Green, steady: Active call
x Green, flashing: Held call
x Amber, steady: Private line in use
x Amber, flashing: Incoming call
x Red, steady: Remote line in use
x Red, flashing: Remote line on hold
Using Phone Features and the Selfcare
Portal
x For information on tasks performed on the phone, see
“Using Phone Features” on page 2
x For information on tasks performed on the Selfcare
Portal, see “Using the Selfcare Portal” on page 5
Information Required from your Network
Administrator:
x Lead digit to dial an outside line ________
x Lead digit for Intercom Calls ________
x Lead digit for transferring a call to voicemail of
another extension ________
Softkeys available in various states
Softkey Description Available States
Answer Answer incoming call. Ringing
Conference Join a conference call. Connected
Decline Transfer the call to
voicemail.
Hold, Connected
Do not
disturb
Put your phone on do
not disturb mode.
Idle, Ringing
End call End an existing call. Connected
Forward all Set up or cancel call
forwarding.
Idle
Hold Put a call on hold. Connected
Hunt group Log out or log in to
hunt group.
Ringing,
Connected
Mobility Enable or disable
pushing calls to Single
Number Reach (SNR)
number.
Idle, Connected
New Call Make a new call. Hold, Idle,
Remote-in-use
Pickup Answer a call that is
ringing on another
phone in your group.
Idle
Redial Redial the most
recently dialed number.
Idle, Connected,
Hold
Resume Resume a held call. Hold
Show detail View additional
information of the call.
Ringing,
Connected, Hold
Transfer Transfer the current
call to another phone.
Connected
for Cisco IP Phone 8800 Series
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