Cisco 8832 Quick Start Guide

Step 6 Press Select.
Step 7 Highlight the Wrap-up status.
Step 8 Press Select.
Accept a Call Center Call
When you sign into the phone as a call center agent and your phone status is set to available, your phone are
ready to accept call center calls. Before you answer a call, you see information about the call.
Procedure
Step 1 When you receive a call, you will see the call information page, press Back to exit and then press Answer to
accept it.
Step 2 Press Call Info to see the call details.
Step 3 At the end of the call, press End call.
Hold an Agent Call
When you are on a call center call, you can put the caller on hold and return to the call. While the call is held
for a long time, you will hear a reminder tone and a ring splash on the phone screen.
Procedure
Step 1 Press Hold.
Step 2 When you are ready to return, select the held call and press Resume.
Set a Disposition Code While on a Call Center Call
You can assign a disposition code to an active customer call or after you set your status to Wrap-up after a
call. Disposition codes are quick labels that you apply to call records to describe a call. It is an easy way to
label calls and keep track of customer contact history so that no details about the call are missed.
Before you begin
Your administrator enables your phone to add a disposition code.
Procedure
Step 1 Press Disp code.
Calls
14
Calls
Accept a Call Center Call

Cisco 8832 Specifications

General

Control type	Buttons
Display type	LCD
Product type	IP conference phone
Voice codecs	G.711a, G.711u, G.722, G.729A, G.729ab, OPUS, iLBC
Certification	CE Markings per directives 2014/30/EU and 2014/53/EU and 2014/35/EU \u2028 \u2028 UL 60950 Second Edition \u2028 CAN/CSA-C22.2 No. 60950 Second Edition \u2028 EN 60950 Second Edition (including A11 and A12) IEC 60950 Second Edition (including A11 and A12) EN 60950-1 IEC 60950-1 AS/NZS 60950.1 47CFR Part 15 (CFR 47) Class B AS/NZS CISPR32 Class B \u2028 CISPR32 \u2028Class B EN55032 \u2028 Class B EN 300 386 ICES003 Class B \u2028 VCCI Class B \u2028 EN61000-3-2 \u2028 EN61000-3-3 \u2028 EN61000-4-2 IEC61000-4-2 EN61000-4-3 IEC61000-4-3 EN61000-4-6 IEC61000-4-6 KN22 Class B \u2028 EN55024 \u2028 CISPR24 \u2028 KN24 Armadillo Light AS/ACIF S004 NZPTC220
Product color	Charcoal
Frequency range	100 - 20000 Hz
Built-in display	Yes
Display diagonal	3.9 \
Languages support	ARA, BUL, CAT, CHI (SIMPL), CHI (TR), CZE, DAN, DEU, DUT, ENG, ESP, EST, FIN, FRE, GRE, HEB, HUN, ITA, JPN, KOR, LAT, LIT, NOR, POL, POR, RUM, RUS, SER, SLK, SLV, SWE, TUR, UKR
Display resolution	480 x 128 pixels
Security algorithms	EAP-FAST, EAP-TLS, SHA-256, SSH
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet interface type	Fast Ethernet
Supported network protocols	IPv4, IPv6, SIP, SDP, UDP, DHCP, GARP, TFTP, HTTPS, RTP, RTCP, Cisco Discovery Protocol, LLDP
Cables included	USB
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	10 - 95 %
Operating relative humidity (H-H)	10 - 90 %
USB connector type	USB Type-C
RJ-45 ports quantity	1

Weight and Dimensions

Width	278 mm
Height	61 mm
Weight	1850 g